Ambassador

St. David's HealthCare; Austin (TX); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

401(k) match

Tuition assistance

Comprehensive benefits

Job summary

St. David's Medical Center in Austin seeks an Ambassador to serve meals to patients, instruct on the meal ordering system, and assist with placing orders when needed. You will interact with Call Center operators, Food Service Supervisors, and Nursing staff to ensure timely, accurate meal service.

The role emphasizes maintaining correct temperatures, documenting meals, and supporting safety and quality standards while coordinating with multiple departments to deliver compassionate care.

Qualifications

• 1-2 years working in Healthcare Food Service Preferred.
• High School Graduate/Equivalent or minimum of 3 years food service experience in lieu of diploma/GED.
• Associates degree Preferred.
• Food Handlers Certification.

Responsibilities

• Delivers and retrieves patient food trays on time and at the proper temperatures.
• Serves meals to patients in a professional and efficient manner.
• Instructs patients on meal ordering system and assists with placing orders.
• Assesses patient's ability to use the meal order system and coordinates with nursing staff.
• Maintains accurate records of meal delivery and patient intake when needed.
• Acts as liaison between the Food & Nutrition Department, the patient and nursing unit.

Education

High School or GED

Associates degree

Job description

Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized.

Ambassador

Job Summary And Qualifications

To serve meals to patients in a professional, efficient manner; instructs patients on meal ordering system; assists patients in placing meal orders, if necessary; assesses the patient’s capabilities to utilize the meal order system. Interact with the Call Center operators, Food Service Supervisors, and Nursing staff on a regular basis to assure patient meals are timely and accurate.

General Responsibilities

• Delivers and retrieves patient food trays on time and at the proper temperatures.
  • Serves meals to patients in a professional and efficient manner
  • Instructs patients on meal ordering system following an established script
  • Assists patients and/or family members in placing meal orders, if necessary
  • Assesses patient’s ability to utilize the meal order system and follow up with appropriate staff member if unable to participate
  • Processes diet requisitions retrieved from nursing stations
  • Delivers between meal nourishments directly to patients
  • Mediates patient concerns regarding meal service
  • Inventories, orders and replenishes bulk supplies on nursing units
  • Retrieves completed meals from patient’s rooms in a timely manner
  • Communicates with members of other departments effectively and concisely
  • Serves as a quality assurance control point for every aspect of the room service program
  • Required to maintain accurate records of meal deliver and if necessary, patient intake
  • Acts as liaison between Food & Nutrition Department, the patient and nursing unit
• Adheres to departmental Quality Assurance procedures and standards.
  • Maintains all foods at correct temperatures for serving and records equipment temperatures daily with written or verbal follow up action as needed.
  • Performs daily and weekly cleaning assignments according to schedule.
  • Follows the standard infection control practices for hand washing, personal hygiene, grooming, uniforms, and food handling.
  • Attends 90% of all departmental meetings and all required in-services and training.
• Practices safety techniques.
  • Adheres to standard safety procedures in all aspects of the job.
  • Learns correct equipment operating procedures and reports malfunctions to supervisor immediately.
  • Responsible for careful and safe handling of all equipment, knives, pans, etc.
• Performs miscellaneous job duties as assigned.
  • Ensures assigned duties are enthusiastically completed as designated.
  • Ensures completion of duties provides results at the level requested.

Competencies Expected And Evaluated

Performance and behaviors must be aligned with and support the St. David's Healthcare Mission, Vision, Values and Goals.

• Mission: To provide exceptional care to every patient, every day with a spirit of warmth, friendliness and personal pride.
• Vision: To be the finest care and service organization in the world.
• Values: Integrity, Compassion, Accountability, Respect and Excellence
• Goals: Exceptional Care, Customer Loyalty and Financial Strength

Employees are expected to follow:

• All hospital/departmental policies and procedures
• All service excellence programs (AIDET, Key Words/Key Times, Hourly Rounding, Bedside Shift Report, etc.)
• Ethics and Compliance Program
• Values Commitment
• Patient and Employee safety/security policies and protocols
• Comply with all requirements of employment (license/certification, annual education, vaccine preventable diseases/annual flu requirements)

Experience Required

• 1-2 years working in Healthcare Food Service Preferred

Education Required

• High School Graduate/Equivalent or minimum of 3 years food service experience in lieu of diploma/GED
• Associates degree Preferred

License and Certifications Required

• Food Handlers Certification

Benefits

St. David's Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn More About Employee Benefits

Note: Eligibility for benefits may vary by location.

St. David's Medical Center, part of St. David's HealthCare, is a comprehensive medical facility with three locations: St. David's Medical Center, Heart Hospital of Austin, and St. David's Georgetown Hospital. Located in Central Austin, St. David's Medical Center features a 371-bed acute care hospital and a 64-bed rehabilitation hospital, offering a wide range of inpatient and outpatient services.

The hospital provides a full spectrum of women's services, including a renowned Level IV maternity unit, maternal-fetal medicine, and a high-risk maternal and neonatal transport team. It also boasts the region’s largest Level IV Neonatal Intensive Care Unit and offers outpatient breast imaging services through Solis Mammography, which is situated on-site. Additionally, the facility includes a 24-hour emergency department and a comprehensive stroke center.

St. David's Medical Center specializes in treating high-acuity surgical patients, offering complex procedures such as spine surgeries, total joint replacements, advanced surgical oncology, bariatric surgery, and general surgery. It is also home to the esteemed Texas Cardiac Arrhythmia Institute. The hospital has earned accreditation from the American Nurses Credentialing Center (ANCC) as a Magnet hospital, the highest and most prestigious distinction a healthcare organization can achieve for nursing practice and quality patient care.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"There is so much good to do in the world and so many different ways to do it." - Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.