Job Description
Job Description
Reports to: E-commerce Director / Head of
Sales / Business Owner
About the Role
We are seeking an experienced Amazon Online Store Manager to take full ownership of our
Amazon Seller Central account and branded storefront. In this hands-on role, you will drive
revenue growth, optimize product visibility and conversions, manage inventory to prevent
stockouts or overstock, execute advertising campaigns, and maintain excellent account health.
This position is ideal for a proven Amazon expert who thrives in data-driven e-commerce, stays
current with Amazon policy changes, and excels at turning insights into actionable strategies to
scale sales profitably.
Key Responsibilities
- Own end-to-end management of the Amazon Seller Central account and Amazon Brand Store / Custom Storefront, ensuring high performance across USA Marketplace.
- Create, optimize, and maintain product listings: write/revise SEO-optimized titles, bullet points, descriptions, backend search terms, A+ Content / Enhanced Brand Content, and images/videos to maximize discoverability and conversion rates.
- Monitor and improve key Amazon performance metrics: account health, order defect rate, late shipment rate, pre-fulfillment cancel rate, customer feedback, IP complaints, suppressed/inactive listings, and policy compliance.
- Manage inventory planning and FBA/FBM operations: forecast demand, create shipments, resolve stranded inventory, monitor inbound/outbound performance, minimize storage fees, and coordinate with suppliers/warehouses.
- Develop and execute PPC (Sponsored Products, Sponsored Brands, Sponsored Display) campaigns: keyword research, bid management, negative keywords, ACoS optimization, and campaign scaling to achieve ROI targets.
- Analyze sales data, traffic reports, business reports, brand analytics, and search term reports using Amazon tools (and third-party software like Helium 10, Jungle Scout, or Sellerboard) to identify growth opportunities, fix underperformers, and inform pricing/promotion strategies.
- Launch and manage promotions, deals, coupons, Lightning Deals, and seasonal campaigns to boost velocity and rankings.
- Handle customer service escalations, A-to-z Guarantee claims, returns, and negative reviews to maintain strong seller ratings and protect brand reputation.
- Stay ahead of Amazon policy updates, algorithm changes, and best practices; implement proactive fixes to avoid suspensions or restrictions.
- Collaborate with internal teams (creative, product development, supply chain, marketing) and external vendors (photographers, copywriters, agencies) to ensure high-quality assets and timely updates.
- Report weekly/monthly on KPIs: sales revenue, units sold, profit margins, advertising spend/return, organic vs. paid traffic, conversion rate, and growth vs. targets.
Basic Qualifications (Experience Required)
- 3+ years of direct, hands-on experience managing Amazon Seller Central accounts (brand-registered preferred) with proven results in driving multi-million dollar annual sales.
- Demonstrated success optimizing Amazon listings for SEO, improving Best Seller Rank, reducing ACoS, and scaling revenue through PPC and organic strategies.
- Strong track record managing FBA inventory, avoiding long-term storage fees, and maintaining healthy account metrics (ODR 1%, etc.).
- Proficiency with Amazon Seller Central tools, Advertising Console, Brand Analytics, and at least one major third-party Amazon tool (Helium 10, Jungle Scout, Viral Launch, etc.).
- Analytical mindset with experience interpreting data to make decisions; comfortable with Excel/Google Sheets for reporting and forecasting.
- Ability to work flexible hours to align with peak Amazon traffic, launches, and global time zones if managing international marketplaces.
Preferred Qualifications
- Experience managing Amazon Brand Stores (custom storefronts) and A+ Premium/Enhanced Brand Content creation.
- Previous success launching new products or entering new Amazon categories/marketplaces.
- Knowledge of Amazon international expansion (Canada, Mexico, Europe, etc.).
- Familiarity with Shopify/WooCommerce integration or multi-channel e-commerce management.
- Certification or advanced training in Amazon advertising or seller tools.
What We Offer
- Competitive base salary + performance bonus tied to sales and profit growth
- Remote work flexibility
- Health benefits, paid time off, and professional development opportunities
- Chance to shape and scale a growing Amazon business with significant autonomy
We are an equal opportunity employer committed to diversity and inclusion.
Feel free to customize placeholders (location, salary hints, specific tools, or product category focus) based on your needs! If you like variations (e.g., more emphasis on PPC, international markets, or team leadership), let me know.