Amazon Connect & Lex CCaaS Engineer

Infosys; United States; On-site; USD 66,000 - 102,000; Full time

Benefits offered by this job

Health Insurance

Disability Insurance

Retirement 401(k)

Paid Holidays

Paid Time Off

Job summary

Infosys is seeking a Technology Consultant 2 to contribute to CCaaS design using Amazon Connect, Lex, and Bedrock. You will document requirements, guide architecture discussions, and participate in coding with a focus on stability.

The role involves implementing test strategies and developing training materials for a smooth transition to new software. Ideal candidates will manage end-to-end SDLC, translate complex requirements into actionable tasks, and collaborate with cross-functional teams to

Qualifications

• Bachelor’s degree or foreign equivalent required.
• Will consider three years of progressive experience in lieu of every year of education.
• Relocation/travel may be required.
• Authorized to work in the United States without visa sponsorship.

Responsibilities

• Design end-to-end CCaaS solutions using Amazon Connect/Lex and Bedrock.
• Facilitate software design discussions and document decisions.
• Participate in coding and integrate features while maintaining stability.
• Conduct code reviews and maintain repositories.
• Implement test strategies and coordinate bug fixes.
• Develop user training programs and support documentation.
• Resolve production issues and suggest preventive strategies.
• Maintain detailed records of code, tests, and support activities.

Skills

CCaaS design

Amazon Connect

Amazon Lex

Bedrock

Conversational AI

AWS Services

SDLC

Education

Bachelor’s degree

Tools

AWS Lambda

Job description

Infosys is seeking a Technology Consultant 2 to contribute to CCaaS design using Amazon Connect, Lex, and Bedrock. You will document requirements, guide architecture discussions, and participate in coding with a focus on stability.

The role involves implementing test strategies and developing training materials for a smooth transition to new software. Ideal candidates will manage end-to-end SDLC, translate complex requirements into actionable tasks, and collaborate with cross-functional teams to