Amazon Account Specialist

Rugs USA; New York (NY); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Healthy work-life balance

Medical, dental, vision benefits

Employee discount across brands

Career advancement opportunities

Job summary

Rugs USA is seeking an Amazon Account Specialist to own the day-to-day health of our Amazon catalog. You will ensure listings are findable, accurate, and complete, collaborating with Merchandising, the Amazon account lead, and supply chain teams to resolve issues and drive performance.

Ideal candidates bring 1–3 years of e-commerce experience with 1P Amazon Vendor Central, strong Excel skills, and proficiency in Salsify and ASIN management. Join a team focused on quality, scale, and growth.

Qualifications

• Bachelor’s degree or equivalent experience.
• 1–3 years e-commerce or marketplace experience including 1 year in Amazon Vendor Central (1P).
• Advanced proficiency in Amazon Vendor Central (1P) with ASIN setup, flat files, variation logic, A+ Content, and case management.
• Strong Excel skills: pivot tables, VLOOKUP/XLOOKUP, and cleaning large data sets.

Responsibilities

• Manage and maintain a large Amazon catalog at scale with accuracy across SKUs.
• Support the Amazon account lead with tactical projects and day-to-day initiatives.
• Collaborate with merchandising on assortment launches and data requirements; optimize Salsify for Amazon.
• Create and launch complete, high-quality product listings on Amazon.
• Keep product data current, including pricing, imagery, attributes, and multimedia assets.
• Audit the assortment weekly for Buy Box, star ratings, review count, image count, and content score.
• Build and optimize A+ Content, Brand Store pages, and keyword-rich copy to improve search ranking.
• Resolve catalog issues (suppressed listings, broken variations, incorrect attributes).
• Monitor reviews and NCX scores to catch product or listing issues early.
• Handle chargebacks, shortage claims, and deductions through case management.
• Lead Andon cord events by identifying root causes and documenting fixes.
• Experience managing complex parent-child variation ASIN setups.

Skills

Attention to detail

Organizational skills

Cross-functional collaboration

Analytical mindset

Written and verbal communication

Time management

Process improvement

Education

Bachelor’s degree in business/marketing or related field, or equivalent experience

Tools

Amazon Vendor Central (1P)

Salsify

Excel (Pivot/Lookup)

Job description

Role Overview

Rugs USA is looking for a motivated, organized, and efficient Amazon Account Specialist to support our Amazon business. This is a hands‑on role for someone who likes detail and data in equal measure. This role owns the day‑to‑day health of Rugs USA’s Amazon catalog, so our listings are findable, accurate, and complete. Partnering with our Merchandising team, the Amazon account manager, and supply chain teams, the Specialist keeps the catalog retail‑ready and zero‑defect by monitoring listing quality and customer feedback, resolving catalog issues, and working through operational exceptions such as chargebacks, shortage claims, and Andon cord events.

Essential Job Functions

Key Responsibilities

• Manage and maintain a large Amazon catalog at scale, ensuring accuracy and consistency across all SKUs
• Support the Amazon account lead with tactical projects and day‑to‑day account initiatives
• Partner with the internal merchandising team on assortment, new item launches, and product data requirements, including optimizing Salsify for Amazon; provide feedback on data issues and collaborate to resolve
• Create and launch complete, high‑quality product listings on Amazon
• Keep product data current, including pricing, imagery, attributes, and multimedia assets
• Audit the assortment weekly for retail readiness: Buy Box ownership, star ratings, review count, image count, and content score
• Build and optimize A+ Content, Brand Store pages, and keyword‑rich copy to improve search ranking and conversion
• Resolve catalog issues (suppressed listings, broken variations, incorrect attributes)
• Monitor customer reviews, returns feedback, and Voice of the Customer (NCX) scores to catch product or listing issues early
• Handle chargebacks, shortage claims, and deductions through case management
• Lead Andon cord events by identifying root causes and documenting fixes
• Experience managing complex parent‑child variation ASIN setups

Key Skills

• Exceptional attention to detail and follow‑through across many SKUs at once.
• Highly organized and able to manage concurrent projects.
• Cross‑functional collaboration with merchandising, creative, supply chain, and Amazon contacts.
• Analytical, data‑driven mindset with strong spreadsheet skills.
• Clear written and verbal communication.
• Prioritization and time management in a fast‑paced marketplace environment.
• Ability to own and iterate on processes, identify inefficiencies, and implement improvements.

Required Qualifications

• Bachelor’s degree in business, marketing, or a related field, or equivalent experience.
• 1–3 years of e-commerce or marketplace experience, with at least 1 year working in Amazon Vendor Central (1P).
• Advanced proficiency in Amazon Vendor Central (1P), including ASIN setup, flat files, variation logic, A+ Content, and case management.
• Strong Excel skills: pivot tables, VLOOKUP/XLOOKUP, and cleaning large data sets.

Preferred Skills

• Working proficiency in Salsify.
• Exposure to Amazon Seller Central (3P), and experience with FBA fulfillment.

Your Life and Career at RugsUSA

• A culture that promotes a healthy work/life balance
• Benefits package offered to all eligible full‑time employees (including medical, dental, vision, PTO, 401(k)
• Exposure to career advancement opportunities across all departments
• Generous employee discount that can be used across our house of brands!