Amazon Account Manager

GigaBrands; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in the e-commerce sector is seeking an entry-level operations role focused on client satisfaction and retention. The position involves building relationships, overseeing operations, and ensuring client requirements are met. Ideal candidates will have Amazon Seller Central experience and a passion for project management.

Qualifications

• 3+ years of Amazon Seller Central experience or similar knowledge.
• 2+ years in agency environment preferred.
• 2+ years of management experience with team leadership skills.

Responsibilities

• Build and maintain long-term client relationships.
• Lead retention efforts through proposals, negotiations, and upsells.
• Ensure client requirements are met within timelines.

Skills

Client communication

Project management

Multitasking

Tools

Zoom

Slack

ClickUp

Job description

The current job description contains valuable information but could benefit from improved formatting for better readability and focus. Repetitive and irrelevant sections should be removed, and the core responsibilities, qualifications, and application instructions should be clearly distinguished using appropriate HTML tags. Here's a refined version:

Application Process

To be eligible for this position, please fill out the form below and upload your resume:

Application Form

Job Description

This role focuses on client satisfaction and retention, overseeing operations and building loyalty. It involves acting as a key operations role within Gigabrands.

Day-to-Day Responsibilities

• Build and maintain long-term client relationships.
• Monitor client milestones at 30, 60, and 90 days.
• Complete all client tasks promptly.

Milestone and Operations Management

• Verify and discover ongoing client pain points.
• Lead retention efforts through proposals, negotiations, and upsells.
• Monitor customer satisfaction via quarterly surveys.
• Recommend strategic improvements.
• Ensure client requirements are met within timelines.
• Maintain in-depth knowledge of clients’ businesses and market objectives.
• Report on client performance and ensure goals are achieved.
• Conduct account and onboarding audits, and perform regular reviews.

Additional Responsibilities

• Ensure seamless onboarding and offboarding processes.
• Update ClickUp profiles regularly.
• Oversee Amazon audits and assist Desk operations.
• Facilitate clear communication between Account Managers and clients.

Key Performance Indicators (KPIs)

• 90% of Amazon clients meet ad spend targets.
• Churn rate below 7.5% monthly.
• Audit completion and follow-up within 5 days.
• Active clients leaving reviews and engaging with bonuses.
• Fast client onboarding within 7 days.
• Less than 20% negative feedback during offboarding.

Qualifications

• 3+ years of Amazon Seller Central experience or similar knowledge.
• Preferred 2+ years in agency environment.
• 2+ years of management experience with team leadership skills.
• Comfortable with fast-paced agency environments and multitasking.
• Proficient with tools like Zoom, Slack, ClickUp.
• Passionate about project management and client communication.

Growth Opportunities

• Handling larger, complex projects.
• Learning industry trends and cross-functional understanding.
• Mentoring colleagues across departments.
• Building a strong industry reputation.

Job Details

Position: Entry level, Full-time, Remote

Hours: 6-11 am PST, flexible beyond that

Salary: $500-$800/month, based on experience

Requirements: Quiet workspace, fast internet, webcam, microphone

Note

Even if you do not meet all criteria, but are eager to learn, please apply. We value flexible candidates willing to grow professionally.