Amadeus GDS Expert - Travel Consultant

CW Government Travel; United States; Remote; USD 39,000 - 73,000; Full time

Job summary

Amex GBT is seeking a Travel Consultant to join our highly skilled remote team, delivering exceptional service to corporate clients. You will leverage Amadeus and industry knowledge to craft efficient itineraries while upholding policy, security, and accuracy.

The role emphasizes proactive problem-solving, collaboration with suppliers, and ongoing improvement. Expect flexible afternoon, weekend, and holiday shifts as part of our 24/7 Traveler Care operation, with opportunities for growth within

Qualifications

• Proven travel counselor with strong industry knowledge.
• Expert-level proficiency with GDS systems (Amadeus).
• Experience in domestic and international travel bookings.
• Excellent written and verbal communication skills.
• Meticulous attention to detail in bookings and documentation.
• Strong data security and confidentiality when handling traveler information.
• Proactive problem-solver who resolves customer issues with suppliers.
• Team player with openness to feedback and continuous improvement.

Responsibilities

• Advise and arrange travel for corporate clients (individuals and groups).
• Research travel options and proactively anticipate traveler needs to upsell services.
• Book domestic and international business travel across air, rail, and hotels.
• Use GDS Amadeus.
• Ensure compliance with travel policies, provider policies, and regulatory requirements.
• Apply positive telephone service techniques and handle special requests.
• Collaborate within the team to coach, mentor, and provide constructive feedback to improve service levels.

Skills

Travel counselor

GDS (Amadeus)

Domestic & international bookings

Communication skills

Attention to detail

Data security

Problem solving

Team player

Tools

Amadeus

Job description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

As a Travel Consultant, you'll join our highly skilled remote team, providing outstanding service to our corporate business clients. We're most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities.

What We're Looking For

• Proven track record as a Travel Counselor with strong industry knowledge
• Expert-level proficiency in GDS systems (AMADEUS)
• Demonstrated expertise in both domestic and international travel bookings
• Excellent written and verbal communication skills
• Meticulous attention to detail in all booking and documentation processes
• Strong commitment to data security and confidentiality in handling traveler information
• Proactive problem-solver who resolves customer issues efficiently, both independently and collaboratively with suppliers
• Team player with a genuine openness to feedback and continuous improvement

What You'll Do

• Advise and arrange travel for corporate business customers (both individuals and groups)
• Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
• Use Global Distribution System (GDSs) Amadeus.
• Ensure compliance to customers' agreed travel policy, service provider policies, and regulatory requirements
• Use positive telephone service techniques and act on special customer requests
• Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

We look forward to sharing more detailed job functions and key performance indicators during the interview process.

Our Traveler Care team is a 24/7 operation. Please be flexible and prepared to work afternoon shifts, weekends and holidays.

Location

United States

The US national base salary range for this position is from $39,200.00 - $72,800.00

The national range provided includes the base salary that Amex GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate's relevant experience, skills, knowledge, and work location.

For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family .

Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

And much more!

A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

We are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process.

For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement .