Travel Consultant

American Express Global Business Travel; Phoenix (AZ); Remote; USD 39,000 - 73,000; Full time

Benefits offered by this job

Flexible benefits

Travel perks

Access to 20,000+ courses on learning

Inclusion Groups participation

Job summary

Amex Global Business Travel is seeking a Travel Counselor to join our highly skilled remote team serving corporate clients. The role emphasizes exceptional service, awareness of traveler needs, and expertise in GDS Sabre, with shifts across the 8am–8pm EST window for US-based teams.

We value inclusive culture, career progression, and flexible benefits across regions. The position supports domestic and international travel arrangements and compliance with travel policies.

Qualifications

• Passion for excellence in client service and proactive needs anticipation.
• Native GDS expertise (Sabre).
• Strong international travel knowledge.
• Phone and email servicing experience.
• Professional written and verbal communication.
• Attention to detail and integrity with traveler data.
• Experience in business travel, leisure travel, or airline reservations.
• Ability to resolve issues quickly and independently with suppliers.
• Teamwork and openness to feedback.

Responsibilities

• Advise and arrange travel for corporate clients (individuals and groups).
• Research travel options and proactively anticipate traveler needs to sell additional services.
• Arrange and book domestic and international travel for air, road, rail, and accommodations.
• Ensure compliance with travel policy, service provider policies, and regulatory requirements.
• Use positive telephone service techniques and handle special customer requests.
• Collaborate within the team to coach, mentor, and provide constructive feedback to improve service levels.

Skills

GDS Sabre expertise

International travel knowledge

Phone and email servicing

Professional communication

Attention to detail

Teamwork and feedback

Tools

GDS Sabre

Job description

United States

Canada

Full time

J-85647

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Create your journey at Amex GBT!

Various Shifts Available Monday- Friday

As a Travel Counselor, you’ll join our highly skilled remote team, providing outstanding service to our corporate business clients.

We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities; most of our Traveler Care leadership started as a Travel Counselor, and you can find us in almost every other department at GBT!

We’re excited for you to experience our values (People, Passion, and Progress) in action, and look forward to your application.

What You’ll Do on a Typical Day

• Advise and arrange travel for corporate business customers (both individuals and groups)

• Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services

• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations

• Knowledge of GDS, including Sabre required

• Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements

• Use positive telephone service techniques and act on special customer requests

• Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

We look forward to sharing more detailed job functions and key performance indicators during the interview process.

What We’re Looking For

• Passion for excellence in client service, including proactive anticipation of needs

• Native GDS expertise (Sabre)

• Keen International Travel Knowledge

• Phone and email servicing experience

• Professional communication (written and verbal)

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• Attention to detail

• Act with integrity, and look after personal traveler information

• Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)

• Resolving customer issues quickly and independently / with supplier

• Teamwork and openness to feedback

Our Traveler Care unit is a 24/7 operation. We have specific colleagues dedicated to the night shift, however, please be flexible and prepared to work afternoon shifts between 8am - 8pm EST.

Location

United States

The US national base salary range for this position is from

$39,200.00 - $72,800.00

The national range provided includes the base salary that Amex GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance (https://experience100.ehr.com/LinkClick.aspx?fileticket=CjACTXO3wMk%3d&portalid=66)

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement (https://www.amexglobalbusinesstravel.com/gbt-recruitment-privacy-statement/) .

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;