Corporate Travel Consultant – Galileo GDS Expert

American Express Global Business Travel; United States; Remote; USD 39,000 - 73,000; Full time

Benefits offered by this job

TeamGBT Experience

Flexible benefits by country

Travel perks

Job summary

American Express Global Business Travel is seeking a remote Travel Consultant to support corporate clients. You’ll advise on travel, research options, and arrange domestic and international trips using multiple GDSs.

You’ll ensure compliance with travel policies and provide excellent service with proactive problem-solving. Ideal candidates have 5+ years in corporate travel, strong GALILEO GDS skills, and superb communication.

Qualifications

• 5+ years of progressive experience as a Corporate Travel Consultant with a demonstrated track record of delivering exceptional client service.
• Native-level proficiency in GALILEO GDS.
• Deep understanding of travel industry dynamics, booking procedures, compliance requirements, and supplier relationship management.
• Passion for excellence in client service, including proactive anticipation of needs.
• Professional communication (written and verbal).
• Act with integrity, and look after personal traveler information.
• Resolving customer issues quickly and independently / with supplier.
• Teamwork and openness to feedback.

Responsibilities

• Advise and arrange travel for corporate business customers (both individuals and groups).
• Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services.
• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations.
• Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Galileo and Amadeus. Training may be provided
• Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements.
• Use positive telephone service techniques and act on special customer requests.
• Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels.

Skills

Travel consultant

GALILEO GDS

Client service

Communication

Teamwork

Tools

Sabre

Apollo

Galileo

Amadeus

Job description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. As a Travel Consultant, you’ll join our highly skilled remote team, providing outstanding service to our corporate business clients. We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities.

What We’re Looking For:

• 5+ years of progressive experience as a Corporate Travel Consultant with a demonstrated track record of delivering exceptional client service
• Native-level proficiency in GALILEO GDS
• Deep understanding of travel industry dynamics, booking procedures, compliance requirements, and supplier relationship management
• Passion for excellence in client service, including proactive anticipation of needs
• Professional communication (written and verbal)
• Act with integrity, and look after personal traveler information
• Resolving customer issues quickly and independently / with supplier
• Teamwork and openness to feedback

What You’ll Do:

• Advise and arrange travel for corporate business customers (both individuals and groups)
• Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
• Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Galileo and Amadeus. Training may be provided
• Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
• Use positive telephone service techniques and act on special customer requests
• Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

We look forward to sharing more detailed job functions and key performance indicators during the interview process. Our Traveler Care team is a 24/7 operation, please be flexible and prepared to work afternoon shifts and weekends.

Location: United States

United States The US national base salary range for this position is from $39,200.00 - $72,800.00 The national range provided includes the base salary that Amex GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance

• #TeamGBT Experience
• Work and life: Find your happy medium at Amex GBT. Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process.

For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;” please apply anyway. You may be exactly the person we’re looking for!