Room Service Server - InterContinental Indianapolis

IHG Hotels & Resorts; Indianapolis (IN); On-site; USD 12,000 - 18,000; Part time

Benefits offered by this job

Competitive hourly pay plus tips

Full uniform

Significant room discounts

Comprehensive training

Paid time off

Medical, dental, and vision coverage

401(k) and other benefits

Job summary

IHG Hotels & Resorts is opening InterContinental Indianapolis in Winter 2025 and is looking for a dedicated team member for food and beverage service. Responsibilities include delivering orders, serving VIP amenities, and ensuring customer satisfaction.

Candidates should possess strong communication skills and be flexible to work various shifts. Full benefits, competitive pay, and room discounts are offered, along with a supportive work culture that values diversity.

Qualifications

• Ability to bend and kneel when necessary.
• Flexibility to work night, weekend, and holiday shifts.
• Compliance with food handling and alcohol service laws.

Responsibilities

• Set up and deliver food and beverage orders.
• Provide exceptional service to guests.
• Conduct floor sweeps and retrieve food trays.
• Set up VIP amenities and serve hospitality suites.
• Perform cash handling responsibilities.

Skills

Strength to lift, push and pull up to 50 lbs

Basic reading, writing and math skills

Strong communication skills

Job description

About the Role

InterContinental Indianapolis is opening Winter 2025 in the iconic Monument Circle and is seeking a dedicated team to start the brand’s best hotel in the city. The position involves day‑to‑day food and beverage service, guest support, and hospitality operations for guests, VIPs, and banquet events.

Daily Responsibilities

• Set up and deliver all food and beverage orders following the hotel’s guidelines, procedures and policies.
• Provide guests with exceptional service to achieve customer satisfaction.
• Conduct floor sweeps and retrieve all food and beverage trays in line with sanitation guidelines.
• Set up and deliver all VIP amenities.
• Serve all hospitality suites according to Banquet Event Orders and hotel policies.
• Complete all shift side work as outlined in the operating procedures.
• Respond to customer needs, issues and comments to ensure a quality experience; report all communication to the shift supervisor.
• Perform all cash handling responsibilities in accordance with company policies and procedures.

Requirements

• Strength to lift, push and pull up to 50 lbs (23 kg), including bending and kneeling.
• Basic reading, writing and math skills.
• Flexibility to work night, weekend and holiday shifts.
• Compliance with local laws on food handling and alcohol service; must be of legal age and fluent in the local language.
• Strong communication skills – warm, welcoming and approachable.

What You Can Expect From Us

• Competitive hourly pay of $12 plus tips.
• Full uniform, significant room discounts, and comprehensive training.
• Paid time off, medical, dental and vision coverage.
• Insurance, 401(k) and other benefits for eligible employees.

Equal Employment Opportunity

IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability. We promote a culture of trust, support and acceptance, welcoming diverse backgrounds and experiences.

Optional Additional Information

• The salary range listed is the lowest to highest pay scale we believe we would pay for this role at the time of posting; it may be modified in the future.
• Pay is based on factors such as education, qualifications, certifications, experience, skills, seniority, location, performance, shift, travel requirements, and business needs.
• Pay and bonuses are at the discretion of the Company.
• For reasonable accommodation or agency policy, please refer to the links in the full posting.