AM Server-250

Crescent Hotels & Resorts; Austin (TX); On-site; USD 25,000 - 35,000; Full time

Job summary

Join a dynamic team at an innovative hospitality company, where your role as a guest relations ambassador is vital. In this position, you will greet and serve guests, ensuring their experience is exceptional. Your ability to communicate effectively and maintain a professional demeanor will be key to success. This role not only offers the chance to enhance your customer service skills but also to work in a collaborative environment that values teamwork and adaptability. If you are passionate about hospitality and eager to contribute to a positive guest experience, this opportunity is perfect for you.

Qualifications

• Ability to communicate effectively in English and maintain professionalism.
• Willingness to assist co-workers and adapt to changing environments.

Responsibilities

• Greet and serve guests according to established standards.
• Take guest orders and ensure timely service.
• Maintain cleanliness and organization of the workspace.

Skills

English Communication

Teamwork

Customer Service

Problem-Solving

Physical Endurance

Job description

JOB OVERVIEW: Greet and serve guests according to standards.

ESSENTIAL JOB FUNCTIONS:

1. Take and serve guest orders promptly and according to the service manual.
2. Complete all necessary set-up sidework as assigned.
3. Answer guest questions about the menu.
4. Operate the electronic cash register/P.O.S. system (if applicable).
5. Check food before serving to ensure appearance, temperature, and portions are correct.
6. Perform any other job-related duties as assigned.

REQUIRED SKILLS AND ABILITIES:

• Ability to communicate effectively in English.
• Self-motivated with a professional demeanor.
• Maintain a professional appearance and manner at all times.
• Good communication skills with guests.
• Willingness to assist co-workers and be a team player.
• Ability to stand and walk for prolonged periods.
• Ability to lift at least 30 lbs.

PERFORMANCE STANDARDS

Customer Satisfaction:

Providing positive interactions with guests is key. Maintain professionalism, courtesy, and respect at all times. Every associate is a guest relations ambassador.

Work Habits:

Meet or exceed hotel standards for work procedures, dress, grooming, punctuality, and attendance. Be adaptable to change and willing to learn new skills. Solve routine problems and seek help when needed.

Safety & Security:

Follow hotel security policies, including key controls, lifting protocols, chemical safety, and hazard reporting.

Note: This description covers essential duties and may be updated at the company's discretion. It does not constitute a contract. All employment is at-will.

Qualifications

Skills

Behaviors

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Motivations

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Education

Experience

Licenses & Certifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. Applicants will be notified of their rights under federal employment laws. Please review the 'Know Your Rights' notice from the Department of Labor.