AM Server

CoralTree Hospitality; Houston (TX); On-site; USD 17,000 - 25,000; Full time

Job summary

CoralTree Hospitality is seeking a Restaurant Server to provide guest service at the Lounge during assigned shifts. You will set stations, greet guests, and maintain a clean dining area while delivering food and beverages with accurate orders.

The role requires prior food and beverage serving experience in a full-service setting, familiarity with POS systems, and a friendly, proactive demeanor to ensure exceptional guest experiences.

Qualifications

• Experience in full-service restaurant or lounge serving.
• Experience with computerized point of sale systems and cash handling.
• Knowledge of hotel food and beverage sanitation, portion control, storage and handling.
• Willingness to interact with guests in a friendly, welcoming manner throughout the shift.
• Willingness to assist in all areas of the Food & Beverage department.
• Physical ability to perform the functions of the position.

Responsibilities

• Set assigned stations according to service design and prepare before serving period.
• Keep stations stocked and clean during service (china, glass, silverware, food and beverage).
• Greet guests within designated time frame.
• Bus tables, clear, clean and reset for next guests.
• Suggestive selling for all food and beverage orders.
• Enter orders accurately into POS system and handle billing (room charge, cash, or card).
• Check IDs to verify legal drinking age before serving alcohol.
• Follow TIPS procedures for guest alcohol consumption.
• Maintain cleanliness of menus and service areas during service.
• Complete opening and closing side duties.
• Adhere to hotel food sanitation policies and safety standards.
• Report any food/beverage issues to management.
• Perform other duties as assigned within Food & Beverage or other hotel departments.

Skills

Food & beverage service

POS experience

Cash handling

Guest interaction

Sanitation knowledge

Team player

Physical stamina

Job description

Provide guest service to Lounge guests during assigned shift

Responsibilities

The core Duties & Responsibilities of the Restaurant Server include:

• Set your assigned stations according to the set design for the service period to be set and ready prior to the start of the serving period.
• Keep serving stations stocked and clean during the service period. This includes china glass and silver and well as food and beverage.
• Greet arriving guests within designated time frame.
• Bus tables as guests depart, clear, clean and set for other guest use.
• Practice suggestive selling for all food and beverage orders taken.
• Utilize correct timing for placing food orders, delivering food, condiments, etc.
• Take care of special requests from guests.
• Correctly enter order in the point of sale system, including correct billing i.e. room charge, cash or credit card.
• If in doubt, ask for identification from any guest for proof of legal drinking age before serving any alcoholic beverage.
• Practice TIPS procedures relating to guest alcohol consumption.
• Keep menus (all types) clean and organized for the proper service period.
• Complete opening and closing side duties.
• Maintain cleanliness of Restaurant seating and serving areas during the service period.
• Adhere to Hotel food sanitation policies and procedures when handling food and beverage.
• Practice proper service recovery techniques and resolve any guest issue to the guest’s satisfaction. Ask for assistance from management if necessary.
• Inform the manager or supervisor of any problems with food or beverage product.
• Adhere to Food & Beverage department safety standards particularly when in the Kitchen area.
• Properly handle all chemicals and cleaning agents particularly when around food.
• Report any injury no matter how minor to your supervisor or manager.
• Other duties as assigned which may include performing duties other than those listed in this position description in the Food & Beverage department or other department in the Hotel.

Qualifications

The Desired Qualifications of the Restaurant Server include:

• Previous food and beverage serving experience in a full service restaurant or lounge.
• Experience with computerized point of sale systems, and cash handling experience.
• Ability to follow Hotel food and beverage policies regarding sanitation, portion control, serving, storing, food handling and side work.
• Willingness to interact with guests in a friendly welcoming manner throughout the shift.
• Willingness to assist in all areas of the Food & Beverage department.
• Physical ability to perform the functions of the position.

Minimum Requirements:

Physical Requirements

Minimal

Regularly

Continual

Standing

X

Sitting

X

Lifting

X up to 45 lbs.

Bending

X

Reaching

X

Pushing/Pulling

X

Ascend/Descend

X

Other Requirements

No

Yes

Description

English Comprehension

X

Speak, read, write

Math Skills

X

Cash handling

Visual Ability

X