AM Server

CoralTree Hospitality Group; Houston (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

CoralTree Hospitality Group is seeking a Restaurant Server to deliver high-quality guest service in our lounge during assigned shifts. You will greet guests, assist with seating, and support all service operations to ensure a memorable experience.

Responsibilities include maintaining clean stations, processing orders through the POS, and adhering to food safety and sanitation guidelines. A friendly demeanor and teamwork are essential for success in this role.

Qualifications

• Prior food and beverage serving experience in a full-service restaurant or lounge.
• Experience with computerized point of sale systems and cash handling.
• Adherence to hotel food and beverage policies on sanitation, portion control, serving, storing, and food handling.

Responsibilities

• Set stations ahead of service according to design for the period.
• Keep serving stations stocked and clean during service; include china, glass, silverware, and food/beverage.
• Greet guests within designated time frame.
• Bus tables, clear and reset for next guests.
• Practice suggestive selling for all orders.
• Enter orders accurately in the POS, including billing and payment method.
• Ensure guests' legal drinking age with ID checks when serving alcohol.
• Follow TIPS procedures for guest alcohol consumption.
• Maintain cleanliness of menus and service areas.
• Complete opening/closing side duties and ensure sanitation.
• Adhere to Food & Beverage safety standards and report any issues.

Skills

F&B service

POS systems

Cash handling

Guest interaction

Team player

Food safety

Job description

Overview

Provide guest service to Lounge guests during assigned shift

Responsibilities

The core Duties & Responsibilities of the Restaurant Server include:

• Set your assigned stations according to the set design for the service period to be set and ready prior to the start of the serving period.
• Keep serving stations stocked and clean during the service period. This includes china glass and silver and well as food and beverage.
• Greet arriving guests within designated time frame.
• Bus tables as guests depart, clear, clean and set for other guest use.
• Practice suggestive selling for all food and beverage orders taken.
• Utilize correct timing for placing food orders, delivering food, condiments, etc.
• Take care of special requests from guests.
• Correctly enter order in the point of sale system, including correct billing i.e. room charge, cash or credit card.
• If in doubt, ask for identification from any guest for proof of legal drinking age before serving any alcoholic beverage.
• Practice TIPS procedures relating to guest alcohol consumption.
• Keep menus (all types) clean and organized for the proper service period.
• Complete opening and closing side duties.
• Maintain cleanliness of Restaurant seating and serving areas during the service period.
• Adhere to Hotel food sanitation policies and procedures when handling food and beverage.
• Practice proper service recovery techniques and resolve any guest issue to the guest’s satisfaction. Ask for assistance from management if necessary.
• Inform the manager or supervisor of any problems with food or beverage product.
• Adhere to Food & Beverage department safety standards particularly when in the Kitchen area.
• Properly handle all chemicals and cleaning agents particularly when around food.
• Report any injury no matter how minor to your supervisor or manager.
• Other duties as assigned which may include performing duties other than those listed in this position description in the Food & Beverage department or other department in the Hotel.

Qualifications

The Desired Qualifications of the Restaurant Server include:

• Previous food and beverage serving experience in a full service restaurant or lounge.
• Experience with computerized point of sale systems, and cash handling experience.
• Ability to follow Hotel food and beverage policies regarding sanitation, portion control, serving, storing, food handling and side work.
• Willingness to interact with guests in a friendly welcoming manner throughout the shift.
• Willingness to assist in all areas of the Food & Beverage department.
• Physical ability to perform the functions of the position.

Minimum Requirements:

Physical Requirements

Minimal

Regularly

Continual

Standing

.

X

Sitting

X

Lifting

X up to 45 lbs.

Bending

X

Reaching

X

Pushing/Pulling

X

Ascend/Descend

X

Other Requirements

No

Yes

Description

English Comprehension

X

Speak, read, write

Math Skills

X

Cash handling

Visual Ability

X