AM Customer Service Specialist - Full-Time (Bakery)

Liscio's Bakery; Glassboro (NJ); Hybrid; USD 19,000 - 27,000; Full time

Job summary

Liscio’s Bakery in Glassboro, NJ is hiring an AM Customer Service Representative (full time) to handle orders, answer product questions, and coordinate with other departments. This role requires delivering friendly, accurate information via phone, email and fax, and working 7:00 AM to 2:00 PM with weekends and holidays mandatory.

Candidates should have a high school diploma and be eligible to work in the United States; the position includes on-site duties at 600 Ellis Street.

Qualifications

• Provide timely and accurate information to incoming customer order status and product knowledge requests.
• Processes customer orders/changes/returns/errors/complaints/account questions/billing/cancellations, and other queries via phone, email and fax according to established department policies and procedures.
• Utilize computer technology to handle high call volumes.
• Works closely with the credit department to resolve credit disputes.
• Provides timely feedback to the company regarding service failures or customer concerns.
• Partners with team members to meet and exceed customer’s service expectations.

Responsibilities

• Provide timely and accurate information to incoming customer order status and product knowledge requests.
• Processes customer orders/changes/returns/errors/complaints/account questions/billing/cancellations, and other queries via phone, email and fax according to established department policies and procedures.
• Utilize computer technology to handle high call volumes.
• Works closely with the credit department to resolve credit disputes.
• Provides timely feedback to the company regarding service failures or customer concerns.
• Partners with team members to meet and exceed customer’s service expectations.

Education

High School

Job description

Liscio’s Bakery in Glassboro, NJ is hiring an AM Customer Service Representative (full time) to handle orders, answer product questions, and coordinate with other departments. This role requires delivering friendly, accurate information via phone, email and fax, and working 7:00 AM to 2:00 PM with weekends and holidays mandatory.

Candidates should have a high school diploma and be eligible to work in the United States; the position includes on-site duties at 600 Ellis Street.