Alumni Engagement Coordinator - Recovery Aftercare

Boca Recovery Center; Springfield (MA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

Retirement Plans

Disability Coverage

Paid Time Off

Continuing Education & Professional De

Development Opportunities

Job summary

Boca Recovery Center in Springfield, MA seeks an Alumni Coordinator to oversee post-treatment support, engagement with alumni, and re-admission coordination within a Strategic Development team.

You'll manage outreach, track interactions in Salesforce, and help maintain compliance with aftercare requirements, while building strong relationships to promote ongoing recovery and involvement.

Qualifications

• Strong interpersonal and communication skills, with the ability to connect empathetically with individuals in recovery.
• Excellent organizational skills and attention to detail.
• Proven ability to manage multiple responsibilities and adapt to evolving priorities.
• Experience in behavioral healthcare or alumni relations strongly preferred.

Responsibilities

• Alumni Support & Aftercare: Maintain regular outreach (calls, texts, emails) for at least one year post-discharge.
• Track all interactions and follow-up tasks via Salesforce or similar CRM.
• Ensure compliance with Joint Commission aftercare requirements.
• Alumni Engagement: Facilitate one weekly alumni group with a licensed therapist.
• Coordinate and attend one H&I commitment per week.
• Develop strategies to strengthen alumni involvement and participation.
• Intake Oversight: Review BHT-submitted intake forms for accuracy of contact and emergency information.
• Correct any errors and escalation recurring issues to the Director of Operations.
• Relationship Building: Build rapport with clients prior to discharge to ensure a smooth transition into the alumni program.
• Serve as a primary contact for alumni, providing encouragement and connection to ongoing resources.
• Reputation Management: Encourage alumni and family members to leave reviews on the facility's Google profile.
• Target: Secure at least five reviews per week.
• Re-Admission Support: Monitor alumni well-being and identify those in need of re-engagement.
• Coordinate with admissions and clinical teams to support re-entry into care.

Skills

Interpersonal skills

Communication skills

Organizational skills

Multitasking

Education

Associate's or Bachelor's degree in Human Services/Behavioral Health or related field

Certifications in peer support, alumni engagement, or case management (advantageous)

Tools

Salesforce CRM

Job description

Boca Recovery Center in Springfield, MA seeks an Alumni Coordinator to oversee post-treatment support, engagement with alumni, and re-admission coordination within a Strategic Development team.

You'll manage outreach, track interactions in Salesforce, and help maintain compliance with aftercare requirements, while building strong relationships to promote ongoing recovery and involvement.