Alumni Coordinator

Boca Recovery Center; Springfield (MA); Presencial; USD 42.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

Retirement Plans

Disability Coverage

Paid Time Off

Continuing Education & Professional De

Descripción de la vacante

Boca Recovery Center is seeking an Alumni Coordinator to oversee post-treatment support and sustained alumni engagement at our Springfield, MA location. You will manage outreach, track interactions in CRM, and ensure aftercare compliance while coordinating re-admission efforts when needed.

The role emphasizes relationship-building with alumni, collaboration with clinical teams, and driving ongoing engagement through group sessions and community reviews.

Formación

• Strong interpersonal and communication skills with empathetic approach.
• Excellent organizational skills and attention to detail.
• Proven ability to manage multiple responsibilities and adapt to evolving priorities.
• Experience in behavioral healthcare or alumni relations strongly preferred.
• Education: Associate’s or Bachelor’s degree in Human Services, Behavioral Health, or related field preferred.

Responsabilidades

• Maintain alumni outreach for at least one year post-discharge via calls, texts, and emails.
• Track all interactions and follow-ups in Salesforce or similar CRM.
• Ensure compliance with Joint Commission aftercare requirements.
• Facilitate weekly alumni group with a licensed therapist.
• Coordinate and attend one Health & Intervention commitment per week.
• Review intake forms for accuracy and escalate issues to the Director of Operations.
• Build rapport with clients before discharge to ensure smooth transition into the alumni program.
• Serve as primary contact for alumni and connect them to ongoing resources.
• Encourage alumni and families to leave Google reviews (target at least five per week).
• Monitor alumni well-being and coordinate with admissions and clinical teams for re-entry into care.

Conocimientos

Interpersonal skills

Communication skills

Organization

Multi-tasking

Empathy for recovery

Behavioral health experience

Educación

Associate’s or Bachelor’s degree in Human Services or Behavioral Health

Descripción del empleo

Job Title: Alumni Coordinator
Location: On site - Springfield MA
Department: Strategic Development
Reports To: Kaity Navarro, National Director of Strategic Development
Salary : Competitive based on education and experience.

About Us

Founded in 2016, Boca Recovery Center is a nationally recognized addiction treatment provider specializing in substance use disorders and co-occurring mental health conditions. With locations in Florida, New Jersey, Indiana and Massachusetts, we deliver evidence-based clinical care in a supportive, structured environment. Our team is committed to providing trauma-informed, client-centered services that promote lasting recovery.

Job Summary

We’re seeking a passionate and organized Alumni Coordinator to oversee post-treatment support for our clients. This role ensures sustained engagement, supports re‑admission efforts when necessary, and builds meaningful relationships with alumni to promote lasting recovery.

Key Responsibilities

Alumni Support & Aftercare

• Maintain regular outreach (calls, texts, emails) for at least one year post-discharge.
• Track all interactions and follow-up tasks via Salesforce or similar CRM.
• Ensure compliance with Joint Commission aftercare requirements.

Alumni Engagement

• Facilitate one weekly alumni group with a licensed therapist.
• Coordinate and attend one H&I commitment per week.
• Develop strategies to strengthen alumni involvement and participation.

Intake Oversight

• Review BHT-submitted intake forms for accuracy of contact and emergency information.
• Correct any errors and elevate recurring issues to the Director of Operations.

Relationship Building

• Build rapport with clients prior to discharge to ensure a smooth transition into the alumni program.
• Serve as a primary contact for alumni, providing encouragement and connection to ongoing resources.

Reputation Management

• Encourage alumni and family members to leave reviews on the facility’s Google profile.
• Target: Secure at least five reviews per week.

Re-Admission Support

• Monitor alumni well-being and identify those in need of re-engagement.

• Coordinate with admissions and clinical teams to support re-entry into care.

• Strong interpersonal and communication skills, with the ability to connect empathetically with individuals in recovery.

• Excellent organizational skills and attention to detail.

• Proven ability to manage multiple responsibilities and adapt to evolving priorities.

• Experience in behavioral healthcare or alumni relations strongly preferred.

• Education & Licensure

• Associate’s or Bachelor’s degree in Human Services, Behavioral Health, or related field preferred.

• Relevant certifications or experience in peer support, alumni engagement, or case management are advantageous.

Why Join Us?

At Boca Recovery Center, you’ll be part of a team that values connection, compassion, and commitment to recovery. This is more than a job—it’s an opportunity to make a meaningful impact on someone’s life.

Boca Recovery Center is an Equal Opportunity Employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
View the federal EEO is the Law poster here.

Boca Recovery Center offers a comprehensive benefits package, including:

• Health Insurance
• Retirement Plans
• Disability Coverage
• Paid Time Off
• Continuing Education & Professional Development Opportunities

Join Boca Recovery Center and make a meaningful impact through expert, compassionate care in a mission-driven environment focused on recovery and wellness.