Alternate Program Manager

Linkitall LLC; Fort Knox (KY); On-site; USD 75,000 - 110,000; Full time

Job summary

PSCI-LIA seeks a Program Manager to run daily operations for a 16-person team supporting the Army Continuing Education Division and U.S. Army Human Resources Command.

The Alternate Program Manager holds full authority when the Program Manager is absent and owns contract reporting to ensure Monthly Status Reports match ArmyIgnitED, JST, APT and TEAMS records. The role is based at Fort Knox in Kentucky, requiring coordination across Office Operations, ArmyIgnitED, testing, and finance teams.

Qualifications

• Bachelor's degree in education, business administration or management, workforce development or related field; 3–5 years in education and training.
• Master's degree and at least 4 years in training, administration and project management in a customer service field.
• Experience managing large-scale government projects; familiarity with government policies and procedures.
• Knowledge of military personnel automation systems and ability to work in a fully digital environment.
• Proficiency in Microsoft Office, including Excel.
• Fluency in reading, writing and speaking English.

Responsibilities

• Act with full authority for the contractor on all daily operations when the Program Manager is absent
• Manage daily operations across Office Operations, ArmyIgnitED, Army Personnel Testing, Joint Services Transcript and Finance teams
• Build the Monthly Status Report and Annual Roll Up Report, and reconcile every count to system transaction logs
• Manage requests for information: priority requests within four business hours and routine requests within one business day
• Maintain the alert roster, the daily PERSTAT by 0845 and semiannual alert roster tests
• Coordinate leave, coverage and cross training so performance standards hold during absences
• Support security processing, onboarding and training records for all staff
• Track deliverables in the suspense register and flag risks to the Program Manager early

Skills

MS Office

Excel

English fluency

Project management

Communication skills

Education

Bachelor's degree

Master's degree

Tools

ArmyIgnitED

JST

Army Personnel Testing

Job description

PSCI-LIA, a fast-growing 8(a), SDVOSB, and woman-owned small business, is seeking a Program Manager for an upcoming contract.

Position Overview

The Alternate Program Manager runs daily operations for a 16 person PSCI-LIA team supporting the Army Continuing Education Division (ACED), U.S. Army Human Resources Command, and holds full Program Manager authority whenever the Program Manager is absent. The role owns contract reporting and data accuracy, so that every Monthly Status Report matches ArmyIgnitED, JST, APT and TEAMS system records.

Key Responsibilities

• Act with full authority for the contractor on all daily operations when the Program Manager is absent
• Manage daily operations across Office Operations, ArmyIgnitED, Army Personnel Testing, Joint Services Transcript and Finance teams
• Build the Monthly Status Report and Annual Roll Up Report, and reconcile every count to system transaction logs
• Manage requests for information: priority requests within four business hours and routine requests within one business day
• Maintain the alert roster, the daily PERSTAT by 0845 and semiannual alert roster tests
• Coordinate leave, coverage and cross training so performance standards hold during absences
• Support security processing, onboarding and training records for all staff
• Track deliverables in the suspense register and flag risks to the Program Manager early

Minimum Qualifications (Required)

• Bachelor's degree from an accredited college in education, business administration or management, workforce development or a related field, AND three to five years of experience in education and training; OR
• Master's degree from an accredited college AND at least four years of experience in training, administration and project management in a customer related service field
• Experience managing large scale government projects and familiarity with government policies and procedures
• Knowledge of military personnel automation systems and the ability to work in a fully digital environment
• Proficiency in Microsoft Office, including Excel
• Fluency in reading, writing and speaking English

Preferred Qualifications

• Prior military service
• Experience with Army education programs such as ArmyIgnitED, credentialing assistance, the Joint Services Transcript or Army Personnel Testing
• Familiarity with government logistics procedures
• Project Management Professional (PMP) certification

Knowledge, Skills and Abilities

• Understanding of military rank structure, personnel classification testing and military acronyms
• Ability to research and interpret Army regulations and policies
• Strong attention to detail, analytical skills and time management
• Clear written and oral communication with government leaders and staff

Work Environment

Office setting in a government facility at Fort Knox. Uses government furnished computers and systems. Occasional meetings outside core hours may be needed for mission requirements. Wears a contractor identification badge and identifies as a contractor in all government interactions.

What We Offer

• Competitive salary and growth pathways
• Transparent leadership with open door communication
• Continuous professional development and certification supportMeaningful work supporting the education of Soldiers, Veterans and Army Civilians

This is a Key Personnel position that will be named in PSCI-LIA's proposal to the U.S. Army.

Final qualifications, work schedule, and duties will align with the awarded contract.