Alterations Customer Service Representative

David's Bridal; Scottsdale (AZ); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a leading company in the retail sector as an Alterations Customer Service Representative. You will provide exceptional service, manage customer interactions, and support the alterations department, ensuring a flawless shopping experience for customers. This role requires strong communication skills and a commitment to customer satisfaction.

Benefits

Generous Team Member discount

$500 bonus for every referral hired

Competitive hourly pay rates

Qualifications

• 1-2 years prior retail experience in an apparel or specialty store environment.
• Prior sewing experience is helpful.

Responsibilities

• Welcome customers with enthusiasm and resolve their concerns.
• Manage customer flow to deliver five-star service.
• Promote alterations services and maintain store standards.

Skills

Customer Service

Problem Solving

Communication

Education

High school diploma or equivalent

Job description

Alterations Customer Service Representative

Join to apply for the Alterations Customer Service Representative role at David's Bridal

Alterations Customer Service Representative

2 weeks ago Be among the first 25 applicants

Join to apply for the Alterations Customer Service Representative role at David's Bridal

Get AI-powered advice on this job and more exclusive features.

• Minimal weekday hours required (join for weekends only!)
• $500 bonus for every referral hired with NO LIMIT*
• Competitive hourly pay rates & team bonus
• Additional terms and conditions apply.
  
  

BEST. JOB. EVER!

• Minimal weekday hours required (join for weekends only!)
• Generous Team Member discount
• $500 bonus for every referral hired with NO LIMIT*
• Competitive hourly pay rates & team bonus
• Additional terms and conditions apply.
  
  

At David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style—or the career that is a perfect fit. Join a company that dominates the products in their category – 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail!

The Alterations Customer Service Representative (CSR) is a critical role for the successful operation of the Alterations department and completing tasks that contribute to providing superior customer service. The (CSR) is responsible for providing an A+ customer experience to David’s Bridal customers S/he reports to the Store Manager. The Alterations CSR is responsible for task that may include welcoming and servicing customers, making appointments, answering phones, pressing garments, and/or ensuring that items are ready for pickups.

Essential Job Functions

• Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicates clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict.
• Use all systems to manage the customer flow to deliver five-star customer experience.
• Meet all service vows including, Prepare, Welcome, Meet Needs & Be There for all customers, includes all operational checklist task and meeting customers emotional and practical needs.
• Responsible for providing an exceptional service experience to multiple customers at one time and contributes to the store achievement of Five-Star Customer Service. Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team.
• Effectively communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations.
• Promote all alterations services and personalization options.
• Maintain store-standards (clean, organized, promotional readiness, store recovery) to support a flawless shopping experience.
• Maintain high dress code standards as required by the Dress Code policy.
• Greet and escort all alterations customers to and from alterations for appointments.
• Press, steam, and spot clean all merchandise.
• Follows quality control guidelines and inspects all garments altered/steamed/pressed to verify pristine condition before final delivery to customer.
• Build long-term relationships to meet and exceed customer satisfaction and loyalty.
• Support inventory management by processing special orders, pick-ups and first quality standards for all merchandise.
• Supports all cash wrap behaviors and processes transactions with accuracy to make sure every customer feels celebrated.
• Seeks assistance from the Alterations Manager to address customer issues that s/he is not able to resolve.
• Maintains a clean and well-organized alterations room.
• Performs duties and tasks as assigned by store management.
  
  

Physical Demands

• While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; ability to bend, twist and stand; move throughout the store; and talk to and hear customers. Manual dexterity to perform non-selling responsibilities, such as use of POS (Point of Sale) terminals, counting money, steaming garments, accessing computers and receiving or initiating telephone calls. Manual dexterity to sew an perform fittings to David’s Bridal standards, as needed. Ability to lift/and or move up to 10 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer, electronic devices and phones for long periods of time.
  
  

Education & Credentials

• High school diploma or equivalent degree
• 1-2 years prior retail experience in an apparel or specialty store environment.
• Prior sewing experience is helpful.
• Prior experience with computerized POS (Point of Sale) system
  
  

Now that we’ve popped the question, please say “I do”.

• Rewarding Environment and Competitive Pay
• Generous Employee Discount
  
  

Love wins when love is for Everyone!

Our mission at David’s Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. It is our goal to build a workforce that is as representative as the customers we serve. We vow to create a culture where all forms of diversity are celebrated and seen as valuable.

David’s Bridal encourages applications from all qualified candidates. David’s Bridal has a great record of accommodating persons with disabilities. Contact Human Resources at [e-mail] or 610.943.6200 if you need accommodation at any stage of the application process or want more information on our accommodation policies.

Disclaimer The preceding job description has been designed to highlight the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities and qualifications required of employees assigned to this job. Actual duties and responsibilities will vary.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Retail

Referrals increase your chances of interviewing at David's Bridal by 2x

Sign in to set job alerts for “Customer Service Representative” roles.

Client Experience Coordinator (Long-Term Temporary Assignment) - Scottsdale

Remote Call Center Customer Service Rep $18.50hr

Customer Service Representative - State Farm Agent Team Member

Tempe, AZ $45,000.00-$55,000.00 2 months ago

Scottsdale, AZ $56,000.00-$60,000.00 3 months ago

Work From Home - Customer Service Rep - PM Shifts Needed!!

Senior Customer Service Manager - Afternoon Shift

Work From Home - Customer Service Rep - PM Shifts Needed!!

Customer Service Representative - State Farm Agent Team Member

Gilbert, AZ $50,000.00-$70,000.00 10 months ago

Customer Service Representative - State Farm Agent Team Member

Phoenix, AZ $35,000.00-$55,000.00 4 months ago

Customer Service Representative - State Farm Agent Team Member

Peoria, AZ $45,000.00-$55,000.00 10 months ago

ENTRY LEVEL - Customer Service Rep - WORK FROM HOME!!

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.