Sales Manager Jewelry-Scottsdale

Neiman Marcus; Scottsdale (AZ); On-site; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Sales Manager for its Scottsdale location. This role is pivotal in driving sales and enhancing customer experiences in a luxury retail environment. You will lead a passionate team, ensuring operational excellence while fostering a culture of collaboration and trust. With a focus on strategic planning and team development, you will play a key role in achieving business objectives and delivering outstanding service. If you have a passion for luxury retail and a knack for leadership, this opportunity is perfect for you.

Qualifications

• 4-6 years of experience in luxury retail fashion preferred.
• Proven track record of achieving business results.
• Experience in building and leading teams.

Responsibilities

• Drive sales and growth in line with company vision.
• Manage team performance and development.
• Ensure exceptional customer experience.

Skills

Sales Management

Team Leadership

Customer Service

Communication Skills

Attention to Detail

Education

Bachelor's Degree

Tools

MS Office

Job description

Join to apply for the Sales Manager Jewelry-Scottsdale role at Neiman Marcus.

Neiman Marcus Group is a relationship business that leads with love in everything we do—for our customers, associates, brand partners, and communities. Our legacy of innovation and our culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences.

Your Role

The Sales Manager is responsible for the sales experience of a Neiman Marcus store department(s), facilitating partnerships across functions, driving the team towards goals, and leveraging team skills to build a customer-driven sales experience, all while being a steward of Neiman Marcus.

What You'll Do

Business Ownership

• Drive towards achieving maximum sales and growth in line with company vision and values in partnership with other functional leads for the department.
• Oversee all aspects of merchandise and communication with merchant and vendor partners (e.g., presentation, returns, damages).
• Manage team execution, anticipating and adjusting for risks and roadblocks to maintain operational excellence within department(s).
• Provide input on strategic objectives for the store and set priorities accordingly by department.
• Review business with applicable Buyers for the department and discuss action plans that will yield positive results.
• Establish plans and strategies in partnership with Client Development Lead(s).
• Develop understanding of and analyze internal and external customer behaviors, trends, and preferences, adjusting processes and standards accordingly (e.g., focus programs).
• Plan and execute departmental budgets, ensuring guidelines are followed to minimize operating expenses and maximize revenue.
• Support audit compliance to enforce department and stockroom controls, as applicable.

People

• Manage people, product, placement, and sales promotion within the department.
• Recruit, hire, train, and develop sales team, as applicable.
• Own Associate performance management, career development, and coaching.
• Recognize outstanding performance, address opportunities for improvement, and resolve issues promptly.
• Communicate expectations for Associate behavior and hold Associates accountable.
• Manage team's daily task prioritization.
• Set goals aligned with department objectives and support Associates in achieving them.
• Oversee scheduling of department Associates with sensitivity to promotional calendar and business needs.

Customer Experience

• Exhibit NMG culture and values, creating a friendly, upbeat atmosphere consistent with Neiman Marcus standards.
• Partner with various departments to deliver an extraordinary customer experience.
• Maintain a strong presence on the floor and be aware of daily happenings.
• Build positive relationships with vendors, customers, and merchants.
• Build a cohesive customer service-driven team, oversee customer service efforts and escalations.
• Partner with functional leads for execution of in-store selling events.
• Identify and meet the needs of the team, customers, partners, and community.

Additional Responsibilities

Manage Alterations team, Service Ambassador team, and Customer Service team, as applicable; or Manage Alterations team and Personal Stylist team, as applicable, depending on store needs.

What You Bring

• 4-6 years of relevant experience, luxury retail fashion preferred.
• 4-year degree preferred.
• Proven track record of achieving business results.
• Experience in building, leading, motivating, and coaching teams.
• Excellent communication skills.
• Strong attention to detail.
• Team-oriented mindset.
• Proficiency with MS Office; advanced preferred.
• Physical ability to stand, bend, climb stairs, and lift up to 10 pounds as needed.
• Flexible schedule including evenings, weekends, and holidays.

Passion for People

• Foster trust and collaboration within the team.
• Resolve conflicts fairly and promptly.
• Communicate clearly and effectively.
• Manage performance and support career development.
• Recruit and train quality talent.
• Provide consistent feedback and recognition.
• Lead by example with high ethical standards.
• Encourage ownership and quick resolution of customer issues.

Passion for Business

• Stay informed on industry trends and competitors.
• Develop and execute strategic plans, managing risks.
• Track progress and share best practices.
• Make data-driven decisions.
• Champion change initiatives and explain their benefits.

Passion for Personal Growth

• Continuously develop skills and knowledge.
• Understand and appreciate the fashion industry and NMG business.
• Show enthusiasm for work and the company.
• Adapt approaches to diverse situations and people.
• Respond creatively and resiliently to change.
• Uphold high standards for work and environment.
• Maintain a customer-centric approach.

This job description is not exhaustive; duties may change as needed.