Alterations Customer Service Representative

David's Bridal; Louisville (KY); On-site; USD 30,000 - 40,000; Part time

Job summary

An established industry player is seeking a passionate Alterations Customer Service Representative to join their team. In this critical role, you will provide exceptional customer service, ensuring every client feels valued and supported. Your responsibilities will include managing appointments, assisting with alterations, and maintaining store standards. This position offers a rewarding environment with competitive pay and a bonus for referrals. If you are enthusiastic about helping customers achieve their dreams, this opportunity is perfect for you!

Benefits

Generous Team Member Discount

Vision Care

Supplemental Insurances

401K Program

Pet Insurance

Legal Benefits

Discounts for Identity Theft Protection

Dayforce Wallet - Get Paid Early

Team Bonus

Rewarding Environment

Qualifications

• High school diploma or equivalent required.
• 1-2 years of retail experience preferred.
• Prior sewing experience is helpful.

Responsibilities

• Provide exceptional customer service and manage customer flow.
• Promote alterations services and maintain store standards.
• Assist with inventory management and process transactions.

Skills

Customer Service

Communication Skills

Problem Solving

Conflict Resolution

Education

High School Diploma or Equivalent

1-2 Years Retail Experience

Prior Sewing Experience

Tools

Computerized POS Systems

Job description

Alterations Customer Service Representative

• Minimal weekday hours required (join for weekends only!)
• $400 bonus for every referral hired with NO LIMIT*
• Competitive hourly pay rates & team bonus
• Get Paid Early!

* Additional terms and conditions apply.

At David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style—or the career that is a perfect fit. Join a company that dominates the products in their category – 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail!

We make dreams happen—apply today!

The Alterations Customer Service Representative (CSR) is a critical role for the successful operation of the Alterations department and completing tasks that contribute to providing superior customer service. The (CSR) is responsible for providing an A+ customer experience to David’s Bridal customers. S/he reports to the Store Manager. The Alterations CSR handles tasks including welcoming and servicing customers, making appointments, answering phones, pressing garments, and ensuring items are ready for pickups.

Essential Job Functions:

• Welcome all customers with genuine, friendly enthusiasm over the phone, virtual chats, and in person. Communicate clearly and adapt style to suit customers by problem solving, demonstrating excellent phone skills, and resolving conflict.
• Use all systems to manage customer flow and deliver a five-star customer experience.
• Meet all service vows including Prepare, Welcome, Meet Needs & Be There for all customers, including operational checklist tasks and meeting customers' emotional and practical needs.
• Provide an exceptional service experience to multiple customers simultaneously and contribute to the store's achievement of Five-Star Customer Service. Address customer concerns proactively and confidently. Know when to escalate issues and partner with leadership.
• Effectively communicate how alterations can enhance the dress for her event in partnership with Alterations.
• Promote all alterations services and personalization options.
• Maintain store standards (cleanliness, organization, promotional readiness, store recovery) to support a flawless shopping experience.
• Maintain high dress code standards as per the Dress Code policy.
• Greet and escort all alterations customers to and from appointments.
• Press, steam, and spot clean all merchandise.
• Follow quality control guidelines and inspect all garments to verify pristine condition before final delivery to customers.
• Build long-term relationships to meet and exceed customer satisfaction and loyalty.
• Support inventory management by processing special orders, pickups, and maintaining first-quality standards for all merchandise.
• Support all cash wrap behaviors and process transactions accurately to ensure every customer feels celebrated.
• Seek assistance from the Alterations Manager for customer issues beyond the CSR's scope.
• Keep the alterations room clean and organized.
• Perform duties and tasks as assigned by store management.

Physical Demands:

• Occasionally required to stand, walk, sit for extended periods; reach, climb stairs, stoop, kneel, crouch, or crawl; bend, twist, and stand; move throughout the store; communicate with customers. Use manual dexterity for POS systems, money handling, steaming garments, computer and phone use, sewing, and fittings. Lift/move up to 10 pounds. Visual and sensory skills needed for reading, using electronic devices, and performing tasks.

Education & Credentials:

• High school diploma or equivalent
• 1-2 years retail experience in apparel or specialty store
• Prior sewing experience helpful
• Experience with computerized POS systems

Now that we’ve popped the question, please say “I do”.

Part Time Benefits Include:

• Rewarding environment and competitive pay
• Team bonus
• Dayforce Wallet – Get Paid Early!
• Generous team member discount after first pay period
• Vision care
• Supplemental insurances: Critical Illness, Hospital Indemnity, and Accidental Injury
• 401K program
• Discounts for identity theft protection, home and auto insurance, mobile services
• Legal benefits (MetLife Hyatt Legal Plans)
• Pet insurance

Love wins when love is for Everyone!

Our mission at David’s Bridal is to embrace Diversity, Equity, and Inclusion. We aim to build a workforce that reflects our customers and celebrate all forms of diversity.

David’s Bridal encourages applications from all qualified candidates. We accommodate persons with disabilities. Contact Human Resources at [e-mail] or 610.943.6200 for accommodations or more info.

Disclaimer: This job description highlights general responsibilities and is not comprehensive. Duties may vary. The starting pay varies based on factors including location, experience, and internal policies. Compensation decisions depend on individual circumstances.