Alterations Customer Service Representative

David's Bridal; Knoxville (TN); On-site; USD 25,000 - 35,000; Part time

Job summary

An established industry player in the bridal sector is seeking a dedicated Alterations Customer Service Representative. In this role, you'll provide exceptional customer service, ensuring every client feels welcomed and valued. You'll manage appointments, assist with alterations, and maintain the store's pristine condition. With a focus on customer satisfaction, this position offers a rewarding environment with competitive pay and various benefits. Join a team that values diversity and inclusion, and make a meaningful impact in the lives of customers during one of their most special moments.

Benefits

Generous team member discount

Vision care

Pet insurance

401K program

Team bonus

Dayforce Wallet – Get Paid Early!

Supplemental insurances

Discounts for identity theft protection

Legal benefits

Qualifications

• 1-2 years retail experience in apparel or specialty store.
• Prior sewing experience is helpful.

Responsibilities

• Welcome and service customers via phone, virtual chats, and in person.
• Manage customer flow and provide exceptional service.
• Promote alterations services and maintain store standards.

Skills

Customer Service

Communication Skills

Conflict Resolution

Retail Experience

Education

High School Diploma

Tools

POS Systems

Job description

Alterations Customer Service Representative

• Minimal weekday hours required (join for weekends only!)
• $400 bonus for every referral hired with NO LIMIT*
• Competitive hourly pay rates & team bonus
• Get Paid Early!

* Additional terms and conditions apply.

At David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style—or the career that is a perfect fit. Join a company that dominates the products in their category – 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail!

We make dreams happen—apply today!

The Alterations Customer Service Representative (CSR) plays a vital role in the successful operation of the Alterations department, ensuring superior customer service. The CSR is responsible for providing an A+ customer experience to David’s Bridal customers and reports to the Store Manager. Responsibilities include welcoming and servicing customers, making appointments, answering phones, pressing garments, and preparing items for pickup.

Essential Job Functions:

• Welcome all customers warmly via phone, virtual chats, and in person; communicate clearly and adapt style to meet customer needs, resolving conflicts effectively.
• Manage customer flow using all systems to deliver a five-star experience.
• Meet all service vows: Prepare, Welcome, Meet Needs & Be There, including operational tasks and addressing customers' emotional and practical needs.
• Provide exceptional service to multiple customers simultaneously, proactively resolve concerns, and escalate issues when necessary.
• Effectively communicate how alterations enhance the dress for her event, partnering with Alterations.
• Promote all alterations services and personalization options.
• Maintain store standards: cleanliness, organization, promotional readiness, and store recovery.
• Adhere to dress code standards.
• Greet and escort alterations customers for appointments.
• Press, steam, and spot clean merchandise; ensure garments are in pristine condition before delivery.
• Build long-term customer relationships to foster satisfaction and loyalty.
• Support inventory management, process special orders, and ensure merchandise meets quality standards.
• Handle transactions accurately at the cash wrap to ensure customers feel celebrated.
• Seek assistance from the Alterations Manager for unresolved customer issues.
• Keep the alterations room clean and organized.
• Perform additional duties as assigned by management.

Physical Demands:

• Stand, walk, sit for extended periods; reach, climb stairs, stoop, kneel, crouch, or crawl as needed.
• Use hands and arms for tasks, including sewing and Fitting, with manual dexterity.
• Lift/move up to 10 pounds.
• See clearly at close and distance, use peripheral vision, and read/use electronic devices for long periods.

Education & Credentials:

• High school diploma or equivalent.
• 1-2 years retail experience in apparel or specialty store.
• Prior sewing experience is helpful.
• Experience with POS systems.

Now that we’ve popped the question, please say “I do”.

Part-Time Benefits Include:

• Rewarding environment and competitive pay
• Team bonus
• Dayforce Wallet – Get Paid Early!
• Generous team member discount after first pay period
• Vision care
• Supplemental insurances: Critical Illness, Hospital Indemnity, and Accidental Injury
• 401K program
• Discounts for identity theft protection, home & auto insurance, mobile services
• Legal benefits (MetLife Hyatt Legal Plans)
• Pet insurance

Love wins when love is for Everyone!

Our mission at David’s Bridal is to embrace Diversity, Equity, and Inclusion, building a workforce as diverse as our customers. We celebrate all forms of diversity and value them.

We encourage applications from all qualified candidates. We accommodate persons with disabilities; contact Human Resources at [e-mail] or 610.943.6200 for assistance or more info.

Disclaimer: This job description highlights general duties and responsibilities and is not exhaustive. Actual duties may vary. Compensation depends on factors like location, experience, and internal policies, and may not reach the high end of the pay range.