Alterations Customer Service Representative

David's Bridal; Lafayette (LA); On-site; USD 30,000 - 40,000; Part time

Job summary

Join an innovative and customer-focused company as an Alterations Customer Service Representative, where your role is vital in delivering exceptional service and ensuring customer satisfaction. You'll engage with clients, manage appointments, and handle garment preparations while working in a supportive and rewarding environment. This part-time position offers competitive pay, team bonuses, and various benefits, making it a fantastic opportunity for those passionate about customer service and fashion. Be part of a team that celebrates diversity and empowers individuals to achieve their dreams!

Benefits

Team Member Discounts

Vision Insurance

401K

Early Pay Options

Team Bonus

Qualifications

• High school diploma or equivalent is required.
• 1-2 years of retail experience in apparel or specialty store is preferred.
• Prior sewing experience is helpful.

Responsibilities

• Welcome customers warmly and manage customer flow for a five-star experience.
• Provide exceptional service and resolve customer concerns proactively.
• Assist with inventory management and maintain store standards.

Skills

Customer Service

Communication Skills

Conflict Resolution

Education

High School Diploma

Retail Experience

Sewing Experience

Tools

POS Systems

Job description

Alterations Customer Service Representative

• Minimal weekday hours required (join for weekends only!)
• $400 bonus for every referral hired with NO LIMIT*
• Competitive hourly pay rates & team bonus
• Get Paid Early!

* Additional terms and conditions apply.

At David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style—or the career that is a perfect fit. Join a company that dominates the products in their category – 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail!

We make dreams happen—apply today!

Job Overview

The Alterations Customer Service Representative (CSR) is essential for the success of the Alterations department, responsible for tasks that ensure superior customer service. The CSR reports to the Store Manager and handles welcoming customers, making appointments, answering phones, pressing garments, and preparing items for pickups.

Essential Job Functions

1. Welcome customers warmly via phone, virtual chats, and in person, demonstrating clear communication and conflict resolution skills.
2. Manage customer flow using all systems to provide a five-star experience.
3. Meet all service vows: Prepare, Welcome, Meet Needs & Be There, including operational checklists and addressing customer needs.
4. Provide exceptional service to multiple customers simultaneously, proactively resolving concerns and escalating issues when necessary.
5. Explain how alterations enhance the dress for her event in collaboration with Alterations.
6. Promote all alterations services and personalization options.
7. Maintain store standards: cleanliness, organization, promotional readiness, and recovery.
8. Uphold high dress code standards as per policy.
9. Greet and escort alterations customers for their appointments.
10. Press, steam, and spot clean merchandise, ensuring quality control before delivery.
11. Build long-term customer relationships to exceed satisfaction and loyalty.
12. Assist with inventory management, special orders, and merchandise standards.
13. Process transactions accurately at the cash wrap to ensure customers feel celebrated.
14. Seek assistance from the Alterations Manager for unresolved customer issues.
15. Keep the alterations room clean and organized.
16. Perform additional duties as assigned by store management.

Physical Demands

• Stand, walk, sit, reach, climb, stoop, kneel, crouch, and move throughout the store as needed.
• Use hands and arms for tasks like steaming, sewing, and operating POS systems.
• Lift up to 10 pounds.
• See clearly at various distances and use peripheral vision.

Education & Credentials

• High school diploma or equivalent
• 1-2 years retail experience in apparel or specialty store
• Prior sewing experience is helpful
• Experience with POS systems

Part-Time Benefits

• Rewarding environment and competitive pay
• Team bonus and early pay options
• Team member discounts, vision, insurance, 401K, and more

We celebrate diversity and encourage all qualified candidates to apply. Accommodations are available for applicants with disabilities. Contact Human Resources for assistance.

Note: This job description provides a general overview and is not exhaustive of all duties and responsibilities. Compensation varies based on location, experience, and other factors.