Alterations Customer Service Representative

David's Bridal; New York (NY); On-site; USD 30,000 - 40,000; Part time

Job summary

Join a forward-thinking company as an Alterations Customer Service Representative, where you will play a crucial role in ensuring customer satisfaction in the alterations department. This position involves welcoming customers, managing their needs, and promoting services while maintaining high store standards. You will be part of a supportive and diverse work environment that values inclusion and celebrates diversity. If you have a passion for customer service and a desire to help others, this is the perfect opportunity for you to thrive and make a difference in the retail wedding industry.

Benefits

Competitive Pay

Early Pay Options

Team Bonuses

Discounts

Insurance Options

401K

Supportive Work Environment

Qualifications

• 1-2 years retail experience, preferably in apparel or specialty stores.
• Prior sewing experience is a plus.

Responsibilities

• Welcome customers warmly via phone, in person, or virtually.
• Manage customer flow using all systems to deliver a five-star experience.
• Promote alterations services and personalized options.

Skills

Customer Service

Communication

Retail Experience

Sewing

Education

High School Diploma

Job description

Alterations Customer Service Representative

Join us at David's Bridal as an Alterations Customer Service Representative and be part of a team that makes dreams come true. This role is essential for providing exceptional service in our alterations department, ensuring customer satisfaction from greeting to garment pickup.

Key Responsibilities

• Welcome customers warmly via phone, in person, or virtually, and communicate clearly to meet their needs.
• Manage customer flow using all systems to deliver a five-star experience.
• Promote alterations services and personalized options.
• Maintain store standards and assist with inventory and operational tasks.
• Ensure garments are pressed, steamed, and inspected to meet quality standards.
• Build lasting customer relationships to foster loyalty.
• Support store policies including cash handling and cleanliness.

Physical & Educational Requirements

• High school diploma or equivalent.
• 1-2 years retail experience, preferably in apparel or specialty stores.
• Prior sewing experience is a plus.
• Ability to perform physical tasks including standing, walking, and lifting up to 10 pounds.

Benefits & Culture

Enjoy competitive pay, early pay options, team bonuses, discounts, insurance options, 401K, and a supportive, diverse work environment committed to inclusion and celebrating diversity.

Employment Details

• Seniority Level: Entry level
• Type: Part-time
• Industry: Retail

We invite you to apply and help us make dreams happen. Join a company that leads in customer service and product excellence in the retail wedding industry.