Alterations Customer Service Representative

David's Bridal; Village of Colonie (NY); On-site; USD 30,000 - 50,000; Part time

Job summary

Join a dynamic team at a leading bridal retailer where your passion for customer service can shine! As an Alterations Customer Service Representative, you'll play a pivotal role in creating memorable experiences for customers. This position offers flexible hours with a focus on weekends, competitive pay, and the opportunity to earn bonuses for referrals. You'll be responsible for welcoming customers, managing appointments, and ensuring a seamless experience from start to finish. If you're enthusiastic about fashion and love helping others, this is the perfect opportunity to grow your career in a rewarding environment.

Benefits

Team Bonus

Generous Team Member Discount

Vision Care

401K

Dayforce Wallet – Get Paid Early!

Qualifications

• High school diploma or equivalent required.
• 1-2 years of retail experience preferred.
• Prior sewing experience is a plus.

Responsibilities

• Provide exceptional customer service and support.
• Welcome customers and manage appointments effectively.
• Maintain store standards and assist with inventory management.

Skills

Customer Service

Problem Solving

Communication

Retail Experience

Education

High School Diploma

1-2 Years Retail Experience

Sewing Experience

Tools

Computerized POS Systems

Job description

Alterations Customer Service Representative

• Minimal weekday hours required (join for weekends only!)
• $400 bonus for every referral hired with NO LIMIT*
• Competitive hourly pay rates & team bonus
• Get Paid Early!

* Additional terms and conditions apply.

At David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style—or the career that is a perfect fit. Join a company that dominates the products in their category – 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail!

We make dreams happen—apply today!

The Alterations Customer Service Representative (CSR) is a critical role for the successful operation of the Alterations department and completing tasks that contribute to providing superior customer service. The (CSR) is responsible for providing an A+ customer experience to David’s Bridal customers. S/he reports to the Store Manager. The Alterations CSR may be responsible for welcoming and servicing customers, making appointments, answering phones, pressing garments, and ensuring items are ready for pickups.

Essential Job Functions:

• Welcome all customers with genuine, friendly enthusiasm over the phone, virtual chats, and in person. Communicate clearly and adapt style to suit customers by problem solving, demonstrating excellent phone skills, and resolving conflicts.
• Use all systems to manage customer flow and deliver a five-star customer experience.
• Meet all service vows including Prepare, Welcome, Meet Needs & Be There for all customers, including operational checklist tasks and meeting customers' emotional and practical needs.
• Provide an exceptional service experience to multiple customers simultaneously and contribute to the store's achievement of Five-Star Customer Service. Address customer concerns proactively and escalate when necessary, partnering with leadership.
• Effectively communicate how alterations can enhance the dress for her event in partnership with Alterations.
• Promote all alterations services and personalization options.
• Maintain store standards (clean, organized, promotional readiness, store recovery) to support a flawless shopping experience.
• Maintain high dress code standards as per policy.
• Greet and escort all alterations customers to and from appointments.
• Press, steam, and spot clean all merchandise.
• Follow quality control guidelines and inspect garments to verify pristine condition before final delivery.
• Build long-term customer relationships to meet and exceed satisfaction and loyalty.
• Support inventory management by processing special orders, pickups, and maintaining standards for all merchandise.
• Support cash wrap behaviors and process transactions accurately to ensure customers feel celebrated.
• Seek assistance from the Alterations Manager for unresolved customer issues.
• Keep the alterations room clean and organized.
• Perform additional duties as assigned by store management.

Physical Demands:

• Stand, walk, and sit for extended periods; reach, climb stairs, stoop, kneel, crouch, or crawl; bend, twist, and move throughout the store; communicate with customers. Use manual dexterity for POS, money handling, steaming, sewing, and fittings. Lift/move up to 10 pounds. Visual and auditory acuity for reading, using devices, and customer interaction.

Education & Credentials:

• High school diploma or equivalent
• 1-2 years retail experience in apparel or specialty store
• Prior sewing experience is helpful
• Experience with computerized POS systems

Part-Time Benefits Include:

• Rewarding environment and competitive pay
• Team bonus
• Dayforce Wallet – Get Paid Early!
• Generous team member discount after first pay period
• Vision care, supplemental insurances, 401K, and additional discounts and benefits

Our mission at David’s Bridal is to embrace Diversity, Equity, and Inclusion. We aim to build a workforce as diverse as our customers and create a culture that celebrates all forms of diversity.

We encourage applications from all qualified candidates and accommodate persons with disabilities. Contact Human Resources at [e-mail] or 610.943.6200 for accommodations or more information.

Disclaimer: This job description highlights the general nature and level of work performed. It is not comprehensive of all duties, responsibilities, and qualifications. Actual duties may vary.

The starting pay varies based on factors like location, experience, and internal equity. Compensation decisions depend on individual circumstances.