Alterations Customer Service Representative

David's Bridal; Schaumburg (IL); On-site; USD 30,000 - 40,000; Part time

Job summary

An established industry player is seeking an Alterations Customer Service Representative to join their team. This role is essential in delivering exceptional customer service and ensuring a seamless experience for clients seeking alterations. You will engage with customers, manage appointments, and maintain high store standards while supporting a collaborative and rewarding environment. If you have a passion for fashion and customer service, this is a fantastic opportunity to contribute to a company that values diversity and inclusivity. Apply today and help make dreams come true!

Benefits

Team Bonus

Generous Team Member Discount

Vision Care

401K Program

Pet Insurance

Legal Benefits

Discounts for Identity Theft Protection

Qualifications

• High school diploma or equivalent required.
• 1-2 years of retail experience preferred.
• Prior sewing experience is helpful.

Responsibilities

• Greet customers warmly and provide exceptional service.
• Manage customer flow and maintain store standards.
• Assist with alterations and promote services.

Skills

Customer Service

Communication Skills

Problem-solving

Sewing

Education

High School Diploma

1-2 years retail experience

Tools

Computerized POS Systems

Job description

Alterations Customer Service Representative

• Minimal weekday hours required (join for weekends only!)
• $400 bonus for every referral hired with NO LIMIT*
• Competitive hourly pay rates & team bonus
• Get Paid Early!

* Additional terms and conditions apply.

At David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style—or the career that is a perfect fit. Join a company that dominates the products in their category – 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail!

We make dreams happen—apply today!

The Alterations Customer Service Representative (CSR) plays a vital role in the successful operation of the Alterations department, contributing to providing superior customer service. The CSR is responsible for delivering an A+ customer experience, including welcoming and servicing customers, scheduling appointments, answering phones, pressing garments, and ensuring items are ready for pickup. The CSR reports to the Store Manager.

Essential Job Functions:

• Greet all customers warmly via phone, virtual chats, and in person, using clear communication and problem-solving skills, and resolving conflicts effectively.
• Utilize all systems to manage customer flow and deliver a five-star customer experience.
• Meet all service standards including preparing, welcoming, meeting needs, and being present for all customers, while completing operational checklists and addressing emotional and practical needs.
• Provide an exceptional service experience to multiple customers simultaneously, proactively address concerns, and escalate issues when necessary.
• Explain how alterations can enhance the fit of dresses in partnership with Alterations team.
• Promote all alterations services and personalization options.
• Maintain store standards such as cleanliness, organization, promotional readiness, and store recovery to ensure a flawless shopping environment.
• Adhere to high dress code standards as per policy.
• Greet and escort alterations customers for their appointments.
• Press, steam, and spot clean merchandise, inspecting garments to ensure quality before delivery.
• Build long-term customer relationships to exceed satisfaction and foster loyalty.
• Support inventory management by processing orders and pickups, maintaining quality standards.
• Handle transactions accurately, supporting all cash wrap procedures to ensure customers feel valued.
• Seek assistance from the Alterations Manager for unresolved customer issues.
• Keep the alterations room clean and organized.
• Perform additional duties as assigned by store management.

Physical Demands:

• Stand, walk, and sit for extended periods; reach, climb stairs, stoop, kneel, crouch, or crawl as needed.
• Use hands and arms for tasks, including sewing, steaming, and handling POS systems.
• Lift/move up to 10 pounds.
• Visual and manual dexterity required for detailed work and long-term computer use.

Education & Credentials:

• High school diploma or equivalent.
• 1-2 years retail experience in apparel or specialty store environments.
• Prior sewing experience is helpful.
• Experience with computerized POS systems.

Part Time Benefits Include:

• Rewarding environment and competitive pay
• Team bonus
• Dayforce Wallet – Get Paid Early!
• Generous team member discount after first pay period
• Vision care
• Supplemental insurances (Critical Illness, Hospital Indemnity, Accidental Injury)
• 401K program
• Discounts for identity theft protection, home and auto insurance, mobile services
• Legal benefits (MetLife Hyatt Legal Plans)
• Pet insurance

Love wins when love is for Everyone!

Our mission is to embrace Diversity, Equity, and Inclusion, building a workforce as diverse as our customers. We celebrate all forms of diversity and value inclusivity.

We encourage applications from all qualified candidates and accommodate persons with disabilities. Contact Human Resources at [e-mail] or 610.943.6200 for assistance or more information about our policies.

Disclaimer: This job description highlights the general nature and level of work performed. It is not comprehensive of all duties, responsibilities, or qualifications. Actual duties may vary.

The starting pay varies based on factors such as location, experience, and internal policies. Compensation decisions are made based on individual circumstances.