Alterations Customer Service Representative

David's Bridal; Westwood (MA); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking a part-time Alterations Customer Service Representative who will be pivotal in delivering exceptional service and ensuring customer satisfaction. This role involves greeting customers, scheduling appointments, and maintaining store standards to create a flawless shopping experience. With a competitive pay structure and a rewarding environment, this position offers the chance to be part of a team that makes dreams come true. If you have a passion for customer service and a knack for building relationships, this opportunity is perfect for you.

Benefits

Generous team member discount

Vision care

401K

Team bonus

Get Paid Early with Dayforce Wallet

Supplemental insurances

Various discounts and legal benefits

Qualifications

• 1-2 years of retail experience in apparel or a specialty store.
• High school diploma or equivalent is required.

Responsibilities

• Provide exceptional customer service and manage customer flow.
• Support inventory management and process transactions accurately.

Skills

Customer Service

Conflict Resolution

Communication

Time Management

Education

High School Diploma

Retail Experience

Tools

POS Systems

Job description

Alterations Customer Service Representative

• Minimal weekday hours required (join for weekends only!)
• $400 bonus for every referral hired with NO LIMIT*
• Competitive hourly pay rates & team bonus
• Get Paid Early!

* Additional terms and conditions apply.

At David’s Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style—or the career that is a perfect fit. Join a company that dominates the products in their category – 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail!

We make dreams happen—apply today!

The Alterations Customer Service Representative (CSR) plays a vital role in the success of the Alterations department by providing exceptional customer service. S/he reports to the Store Manager and is responsible for tasks such as welcoming customers, scheduling appointments, answering phones, pressing garments, and ensuring items are ready for pickup.

Essential Job Functions:

• Greet customers warmly over the phone, virtually, and in person, communicating clearly and adapting style to meet customer needs, resolving conflicts effectively.
• Manage customer flow using all systems to deliver a five-star experience.
• Meet all service standards including preparing, welcoming, meeting needs, and supporting customers emotionally and practically.
• Provide an exceptional service experience to multiple customers simultaneously, addressing concerns confidently and escalating issues when necessary.
• Explain the importance of alterations in perfecting the dress for the event and promote all alteration services and options.
• Maintain store standards—cleanliness, organization, promotional readiness, and store recovery—to ensure a flawless shopping experience.
• Adhere to dress code standards.
• Escort customers to and from alterations appointments.
• Press, steam, and spot clean merchandise, inspecting garments for quality before delivery.
• Build long-term customer relationships to foster satisfaction and loyalty.
• Support inventory management by processing orders and pickups, maintaining quality standards.
• Process transactions accurately at the cash wrap to ensure customers feel valued.
• Seek assistance from the Alterations Manager for unresolved customer issues.
• Keep the alterations area clean and organized.
• Perform additional duties as assigned by management.

Physical Demands:

• Stand, walk, sit, reach, climb, stoop, kneel, crouch, and move throughout the store as needed.
• Use manual dexterity for POS systems, sewing, steaming, and other responsibilities.
• Lift up to 10 pounds.
• See clearly at close and distance, and use peripheral vision and depth perception.

Education & Credentials:

• High school diploma or equivalent
• 1-2 years retail experience in apparel or a specialty store
• Helpful: sewing experience
• Experience with POS systems

Join us in making dreams come true!

Part-Time Benefits Include:

• Rewarding environment and competitive pay
• Team bonus
• Get Paid Early with Dayforce Wallet
• Generous team member discount
• Vision care
• Supplemental insurances
• 401K
• Various discounts and legal benefits

We celebrate diversity and inclusion. All qualified candidates are encouraged to apply.

For accommodations, contact Human Resources at [e-mail] or 610.943.6200.

Note: This job description highlights general duties and may not include all responsibilities. Compensation varies based on factors like location, experience, and internal policies.