Alterations Associate

Saks Fifth Avenue Llc; Houston (TX); On-site; USD 37,000 - 46,000; Full time

Benefits offered by this job

Employee discount

Medical insurance

Dental insurance

401(k) retirement plan

Job summary

Saks Fifth Avenue is seeking an Alteration Staff member to join the tailoring team, delivering top-tier customer service and expert alterations for luxury merchandise. The role involves tailoring expertise, fitting high-end garments, and maintaining exceptional customer experiences across diverse client needs.

You will work in a dynamic luxury retail environment, collaborating with a broad network and contributing to ongoing growth and transformation within Saks Global.

Qualifications

• Minimum 3 years’ fitting and tailoring experience in high-end merchandise.
• Ability to fit and perform alterations on a wide range of garments.
• Strong technical background in leather, knits, double face, beading, fine tailoring, buttonholes (benefit).

Responsibilities

• Model all Saks Fifth Avenue Customer Service Principles.
• Focus on achieving and exceeding individual performance and productivity goals.
• Maintain a high level of customer service by building lasting customer relationships.
• Follow Saks Fifth Avenue policies and alteration workroom procedures.
• Make alterations decisions during customer fittings.
• Provide an exceptional customer experience.
• Maintain a clean and safe work environment.
• Contribute to store and department initiatives.
• Adapt to ad hoc responsibilities as needed.
• Demonstrate leadership and problem-solving approaches in a large organization.

Skills

Fitting & tailoring

Customer service

Luxury merchandise

Education

High school diploma or equivalent

Tools

Standard sewing equipment

Specialty sewing machines

Job description

Who We Are

Saks Fifth Avenue is a leading destination for luxury fashion, blending bold curation with a visionary, modern point of view. Since its inception in 1924, the company has delivered one-of-a-kind shopping experiences, featuring an expertly curated assortment of fashion and highly personalized customer service. Through an integrated retail model, we deliver a seamless customer journey across our portfolio of stores in leading luxury markets, complemented by a strong digital presence and remote selling offerings. Saks Fifth Avenue is part of Exemplar Luxury Group, the luxury collective uniting coveted brands with unrivaled customer experiences.

Who We Are

Saks Fifth Avenue is a leading destination for luxury fashion, blending bold curation with a visionary, modern point of view. Since its inception in 1924, the company has delivered one-of-a-kind shopping experiences, featuring an expertly curated assortment of fashion and highly personalized customer service. Through an integrated retail model, we deliver a seamless customer journey across our portfolio of stores in leading luxury markets, complemented by a strong digital presence and remote selling offerings. Saks Fifth Avenue is part of Exemplar Luxury Group, the luxury collective uniting coveted brands with unrivaled customer experiences.

Job Description

WHO WE ARE:

Saks Fifth Avenue is a leading destination for luxury fashion, driven by a mission to help customers express themselves through relevant and inspiring style. Since its inception in 1924, the company has delivered one-of-a-kind shopping experiences, featuring an expertly curated assortment of fashion and highly personalized customer service. Its unique approach combines an emphasis on the digital customer experience with a strong connection to a network of 14 extraordinary locations across North America for seamless, all-channel shopping. Saks Fifth Avenue is part of Saks Global’s portfolio of top luxury retail brands and real estate assets.

You Will Be

The Alteration Staff will be part of the tailoring team, providing customer service, and tailoring expertise as required.

What You Will Do

• Model all Saks Fifth Avenue Customer Service Principles.
• Focus on achieving and exceeding individual performance and productivity goals.
• Maintain a consistent high level of customer service by creating and developing excellent customer relationships.
• Follow all Saks Fifth Avenue policies and procedures.
• Follow all alteration workroom policies and Tailor procedures.
• Ability to utilize expertise to make alterations decisions during customer fittings.
• Focus on all efforts on providing an exceptional customer experience.
• Maintain a clean and safe work environment.
• Support company/store and department initiatives.
• Ad hoc responsibilities as needed
• A towering strength at winning over an audience with their perspective
• You are a respected and proven thought leader with a quantifiable track record of success in delivering results within a large complex organization
• Generates a variety of approaches to problem solving including new and novel ideas

What You Will Bring

• Minimum 3 years’ fitting and tailoring experience in high-end merchandise
• Ability to fit and perform alterations on a wide range of garments
• Possession of strong technical background in specialty skills such as leather, knits, double face, beading, fine tailoring, buttonholes etc. is desired and a benefit.
• Ability to use all standard sewing, pressing & spotting equipment
• Ability to use specialty machines: Double-blind, Buttonhole, Cover-stitch, Leather
• Knowledge of Alterations industry includes fabrication and styling of luxury merchandise.
• High school graduate or equivalent preferred.

Your Life And Career At Saks Fifth Avenue

• Opportunity to work in a innovative environment with a company experiencing transformational growth
• Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate
• Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)
• An amazing employee discount

Salary And Other Benefits

Factors which may affect starting pay within this range may include market, experience and other qualifications of the successful candidate.

Benefits: We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).

Saks Global is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities.

If you are interested in applying for employment with Saks Global and would like to request special assistance or an accommodation, please contact the store.

Your Life And Career At Exemplar Luxury Group

• Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation
• Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate
• Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)
• An amazing employee discount

Benefits: We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).

Exemplar Luxury Group is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with Exemplar Luxury Group and would like to request special assistance or an accommodation, please contact [e-mail].

Salary Range $26.92 - $33.65*

Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.