Aloft Jacksonville Tapestry Park - Front Desk Agent

Aimbridge Hospitality LLC; Jacksonville (FL); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

A hospitality management company in Jacksonville is looking for a Front Desk Agent to provide outstanding customer service and manage guest interactions. This role includes handling check-ins, addressing inquiries, and ensuring a pleasant stay for guests. Candidates should have a high school diploma and experience in a hotel environment is preferred. Benefits include medical coverage, paid time off, and a 401k plan.

Responsibilities

• Provide outstanding service to guests, maintaining a friendly demeanor.
• Effectively convey information and address guest inquiries.
• Evaluate and select among alternative courses of action to resolve guest concerns.
• Manage multiple tasks efficiently, including handling reservations.
• Work with and understand financial information.

Skills

Customer Service Excellence

Communication

Problem-Solving

Multitasking Ability

Financial Skills

Education

High school diploma or equivalent

Experience in a hotel or related field

Familiarity with hotel management software and Microsoft Office

Job description

Job Description

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well‑oiled machine.

Key Skills / Responsibilities

• Customer Service Excellence: Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication: Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem‑Solving: Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability: Manage multiple tasks efficiently, including handling reservations, check‑ins, and check‑outs.
• Financial Skills: Work with and understand financial information, performing basic arithmetic functions as needed.

Education & Experience

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Benefits

• Now offering Daily Pay! Ask your Recruiter for more details.
• Medical, Dental, and Vision Coverage
• Short‑Term and Long‑Term Disability Income
• Term Life and AD’D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information

An easy breezy adventure awaits in the Bold New City of the South! Aloft Jacksonville Tapestry Park is perfectly positioned between the Deerwood Business District, downtown and endless white‑washed beaches. We’re just minutes from delightful dining, shopping and major universities. We invite guests to meet & mingle with friends at our W XYZ Bar, grab a sweet, savory or healthy snack from re:fuel by Aloft, our 24/7 pantry or play in our re:mix lounge. Guests can breeze into one of our Aloft rooms, featuring our ultra‑comfortable signature bed and custom amenities by Bliss Spa Bliss® Spa and more.