Allstate P&C Licensed Senior Customer Service Representative (Remote - Eastern / Central Time Zone)

The Juris Agency; Strongsville (OH); Hybrid; USD 47,000 - 67,000; Full time

Benefits offered by this job

Paid Time Off

Mon-Fri Schedule

Career Growth Opportunities

Hands on Training

Health Insurance Stipend Available

Fully Remote Work Opportunity

Job summary

The Partner’s Group Allstate Agency is seeking a professional, client-focused Customer Service Representative to support a growing client base. This REMOTE role is based in Strongsville, OH and offers a base salary with commission opportunities.

You will help clients with policy changes, payments, and account support, guiding them through the claims process with empathy. A P&C license and remote work experience are required.

Qualifications

• Property & Casualty License REQUIRED.
• 1-3 years of customer service or insurance experience REQUIRED.
• 1+ year experience working remotely REQUIRED.
• Experience in a high-volume call environment.
• Strong organizational and time management skills.

Responsibilities

• Serve as the first point of contact for clients.
• Assist with policy changes, payments, and general account support.
• Guide clients through the claims process with empathy and clarity.
• Identify coverage gaps and educate clients on additional protection options.
• Provide high-quality service in a fast-paced, high-call-volume environment.
• Support onboarding of new clients, ensuring a smooth customer experience.
• Maintain accurate client records and documentation.
• Assist the sales team with client follow-up and administrative support.

Skills

Customer service

Communication

Problem solving

High-volume calls

Job description

Job Description

The Partner’s Group Allstate Agency is a top-performing, fast-growing agency, coming off a record-breaking year. We are looking for a professional, client-focused Customer Service Representative to support our growing client base. This is a REMOTE role for an Allstate Agency that is based in Strongsville, OH.

This role is ideal for someone who enjoys helping people, solving problems, and building long-term client relationships—while also identifying opportunities to better protect clients through coverage recommendations.

________________________________________

What We Offer

• $47K base + commission and bonus opportunities (up to $67K)
• Remote opportunity - MUST have 1+ year experience in a CAPTIVE Agency Setting (Allstate, State Farm, Farmers)
• Ongoing training and professional development
• Clear opportunity for growth within a top-performing agency
• Supportive, team-oriented work environment

Why Join Us?

• Be part of a growing, high-performing agency
• Build a long-term career in the insurance industry
• Work in a role where service and relationships truly matter
• Gain valuable experience with opportunities to advance

Benefits

• Paid Time Off (PTO)
• Mon-Fri Schedule
• Career Growth Opportunities
• Hands on Training
• Health Insurance Stipend Available
• Fully Remote Work Opportunity

Responsibilities

• Serve as the first point of contact for clients
• Assist with policy changes, payments, and general account support
• Guide clients through the claims process with empathy and clarity
• Identify coverage gaps and educate clients on additional protection options
• Provide high-quality service in a fast-paced, high-call-volume environment
• Support onboarding of new clients, ensuring a smooth customer experience
• Maintain accurate client records and documentation
• Assist the sales team with client follow-up and administrative support

Requirements

• Property & Casualty License *REQUIRED*
• 1-3 years of customer service or insurance experience *REQUIRED*
• Strong communication and problem-solving skills
• High attention to detail and ability to multitask
• Comfortable handling a high volume of client interactions
• Reliable, professional, and team-oriented
• 1 + Year experience working Remotely *REQUIRED*
• Experience in a high-volume call environment
• Strong organizational and time management skills