Senior Universal Banker: Grow Relationships & Elevate Banking

Beacon Bank; Boston (MA); On-site; USD 28,000 - 40,000; Full time

Job summary

Beacon Bank in West Roxbury, MA is seeking a Sr. Universal Banker to perform Senior Teller and Personal Banking Representative duties, delivering exceptional service and expanding customer relationships. You will open accounts and promote Beacon Bank products while ensuring compliance.

The role requires strong cash handling, sales skills, and the ability to work flexible hours including Saturdays; mentoring colleagues is part of the position.

Qualifications

• High school diploma or equivalent.
• Associate’s degree or banking courses preferred.
• Excellent oral and written communication skills.
• Detail-oriented with strong organizational and time management skills.
• Must be eligible for licensing (SAFE Act) and related requirements.

Responsibilities

• Provide an outstanding customer experience at all points of contact.
• Build, retain, and expand customer relationships by recommending products and services.
• Educate and assist clients with digital banking services and options.
• Handle complex customer issues and explain bank policies clearly.
• Participate in branch initiatives and community involvement to develop new business.
• Process deposits, withdrawals, and other transactions and balance cash drawer.

Skills

Superior customer service

Sales skills

Strong communication

Interpersonal skills

Prioritize workflow

Multi-tasking

Analytical thinking

Education

High school diploma or equivalent

Associate’s degree or banking courses preferred

Tools

Microsoft Office

Job description

Beacon Bank in West Roxbury, MA is seeking a Sr. Universal Banker to perform Senior Teller and Personal Banking Representative duties, delivering exceptional service and expanding customer relationships. You will open accounts and promote Beacon Bank products while ensuring compliance.

The role requires strong cash handling, sales skills, and the ability to work flexible hours including Saturdays; mentoring colleagues is part of the position.