Alcohol Compliance Representative - The Mann Center

ASM Global; Philadelphia (Philadelphia County); On-site; USD 21,000 - 34,000; Full time

Job summary

Legends Global is seeking an Alcohol Compliance Representative to ensure responsible service of alcohol across the venue in line with state and company policies. You will support staff, monitor compliance, and help maintain guest satisfaction during events.

The role requires at least a high school diploma, fluent English communication, and flexibility to work evenings, weekends and holidays in an open-air venue environment. Safety, professionalism and a customer-first attitude are essential.

Qualifications

• Must be 18 years or older and eligible to work in the US.
• Must read, speak and write English to communicate with staff and guests.
• Flexible schedule to cover events, including nights, weekends and holidays.
• Able to work in outdoor conditions and maintain hygiene and appearance standards.
• Strong customer service, listening skills and ability to follow directions.
• Punctual, dependable and able to multitask under pressure.

Responsibilities

• Supervises alcohol service by event-day staff.
• Ensures adherence to Legends policies and state/local regulations.
• Observes and documents alcohol-related issues or violations.
• Communicates nightly alcohol cut-off times clearly to staff and guests.
• Maintains a friendly, professional demeanor at all times.
• Assists with alcohol cut-off and other duties as assigned by Management.
• Monitors staff compliance with Legends Alcohol Policy.
• Interacts with guests to ensure satisfaction and safety.

Skills

Customer service

English communication

Multitasking

Punctuality

Professional demeanor

Listening

Teamwork

Health compliance

Education

High school diploma or equivalent

Job description

The Role:

Under the direction of management, the Alcohol Compliance Representative ensures responsible service of alcohol throughout the entire venue in accordance with State and company policies and assists staff with any alcohol related issues.

Company Overview:

Legends Global is a holistic agency that specializes in delivering solutions for legendary brands. We approach each project with our 360-degree service solution. Our Global Planning, Global Sales, and Hospitality service solutions collaborate on every project to ensure success across each of our six verticals including professional sports, collegiate, attractions, entertainment, international, and conventions.

Our intellectual property is our people. It's our expertise that makes up Legends Global. We know what it's like to be on the team, business, or athletic department side, which drives our passion in creating solutions for our partners. Collectively, our leadership has over 300 years of experience in sales and sponsorship, analytics and valuation, hospitality and operations.

Responsibilities:

• Supervises the serving of alcohol by event-day staff.
• Ensures staff is adhering to Legends' and state/local alcohol service policies.
• Observes and documents all alcohol related issues or violations.
• Ensures that the nightly alcohol cut-off time is effectively communicated to staff members and event guests.
• Must maintain a friendly, positive attitude and a professional demeanor.
• Assist with alcohol cut-off and performs other duties as assigned by Management.
• Will be responsible to monitor all employee's adherence to the Legends Alcohol Policy.
• Ability to interact with guests and staff to ensure guest satisfaction.

Qualifications:

• Must be at least 18 years of age
• High school diploma or equivalent
• Must be able to read, speak and write English in order to communicate with staff and guests
• Ability to work all venue events and maintain a flexible schedule to meet service demand levels, including extended hours, days, nights, weekends, and holidays
• Ability to work in an open aired environment during all climate conditions
• Must be punctual and dependable
• Must maintain personal hygiene and a well-groomed appearance in accordance with company and venue standards
• Must have sufficient mobility to perform assigned production tasks including constant standing, reaching, bending, stooping, wiping, pushing, and pulling for extended periods of time
• Basic knowledge of customer service standards and guest relations and etiquette preferred
• Ability to effectively listen and take direction from management
• Ability to work under pressure and multitask in a fast-paced, team-oriented setting
• Must meet state and local health requirements for alcoholic beverage services

Licenses & Certifications:

• Required - RAMP certification (can be provided by Legends upon hiring, if necessary)
• Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training.

Qualifications Education Preferred High School or better.

Legends Global is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.