Alarm System Technician-Burglar & Fire Alarm Field Technician

Interactive Systems; Tennessee; On-site; USD 42,000 - 64,000; Full time

Job summary

Symspire in Tennessee is seeking a Field Technician to install and service basic wired and wireless security systems, including some hybrid setups. You will work with our operations manager and sales team to deliver professional, customer-focused service from start to finish.

The ideal candidate has strong customer service, problem-solving skills, and the ability to learn new smart home technologies while handling a variety of products and configurations.

Qualifications

• High School Diploma or equivalent required.
• Driver's License required.
• Pass background and MVR checks; pre-employment drug screening.
• 3+ years of security system installation and programming.
• Excellent verbal and written communication and customer service skills.
• Ability to work independently and maintain organization.

Responsibilities

• Perform service, installation, and activation of security and fire systems.
• Communicate with customers to review service or installation jobs and answer questions.
• Demonstrate and train customers on system functions and operations.
• Troubleshoot and repair existing wired, wireless, and hybrid systems.

Skills

Customer service

Strong communication

Problem-solving

Multi-tasking

Work under pressure

Independence

Education

High School Diploma or equivalent

Technical, vocational school (preferred)

Tools

Alarm.com

Interlogix NX

Interlogix Concord 4

DSC Power Series

Ademco

2GIG

Qolsys

DMP

Job description

Job Description

At Symspire, we've been in the business of helping save lives and property for more than 53 years. We are the largest and oldest family-owned smart home security service provider for residential and business customers in Tennessee. As a company we strive to make sure our team members feel like family because we know that they are our most important asset.

Position Summary

As a Field Technician you will be focused on the installation and service of basic wired and wireless systems as well as some hybrid systems. You'll work with our operations manager and our outside sales team to ensure our customers receive the highest level of professional care from start to finish. The successful candidate will have an immediate and distinct impact on the experience of Symspire customers and therefore a strong record of customer service, quality judgement, and the delivery of results are key requirements for this role. Additionally, a successful candidate must have a curious mind and a desire to learn new technology as the role consists of a variety of ever-changing smart home products.

Qualifications & Experience

• High School Diploma or equivalent (Required).
• Driver's License (Required).
• Must be able to pass regular background checks, MVR checks, (Required).
• Pre-Employment Drug Screening
• Security system installation and programming 3+ years (Required).
• Ability to maintain a high degree of productivity and accuracy.
• Ability to successfully pass skills test.
• Excellent verbal and written communication skills.
• Excellent customer service skills.
• Strong problem-solving and multi-tasking skills are a must.
• Must be able to work under pressure and meet deadlines, maintaining a positive attitude while providing exemplary customer service.
• Must be able to work independently and to carry out assignments to completion within company standards.
• Must be able to keep a clean and organized work van and maintain inventory control daily.
• Technical, vocational school is preferred however your years of experience would suffice.

Essential Duties and Responsibilities

• Perform service, installation, and activation of security and fire systems.
• Communicate with customers to review service or installation jobs, answer questions that they may have properly and professionally.
• Demonstrate, instruct, and train the customers on the system functions and operations.
• Demonstrate, and train customers on advanced video, video analytics, automation, property awareness alerts, notifications, geo fencing, user code, advanced monitoring solutions via Alarm.com. Apply Alarm.com six best practices, Perform tests and system checks prior to leaving any jobsite.
• Have in-depth knowledge of security systems wiring, operation and functions.
• Complete understanding of the systems we install today but also the systems that we currently have deployed in the field. (Interlogix NX, Interlogix Concord 4, DSC Power Series, Ademco, 2GIG, Qolsys and DMP) (Radio Communicators: Alarm.com, Telguard, M2M, DSC & Ademco SEM Modules)
• Handle after-hours emergency service requests.
• Understanding of monitoring service protocol.
• Troubleshoot and repair existing wired, wireless, and hybrid security/fire system problems, malfunctions, supervisory conditions, low battery conditions, and false alarms.
• Understand and communicate service or upsell parts pricing, monitoring rates to customers.
• Perform tests on all service and installation work performed.
• Perform other duties as assigned.

Physical Requirements & Work Environment

• Frequent use of step ladders and extension ladders.
• Frequent amount of lifting up to 50 pounds.
• Occasional lifting of up to 100 pounds.
• Regularly required to drive, walk, stand, reach with hands and arms, stoop, use hands to finger movements, kneel, talk and hear while performing the duties of this job.
• Active construction site work
• Moderate noise from drills, hammers, banging, construction equipment, alarms, beeps and other sounds related to the security industry and/or construction sites.
• Occasional Strobe light flashes.
• Exposure to hot and cold temperatures, humidity, and exposure do dust.

Symspire is an Equal Employment Opportunity (EEO) employer. We are committed to having a diverse and inclusive workforce and do our best to foster a culture and environment where every employee feels valued. Our goal is to serve our customers' by helping save lives and property. Together we can achieve this goal when we have the best talent working in an environment wher