Alarm and Automation Field Technician

Smart-Shield-Systems; San Diego (CA); On-site; USD 55,000 - 85,000; Full time

Job summary

Smart Shield Systems is seeking a skilled Security Systems Technician to install, service, and troubleshoot residential and commercial security systems in the San Diego area. The ideal candidate will have hands-on experience with alarm systems and low voltage wiring and pride themselves on clean work and excellent customer service.

The role includes installing and configuring video surveillance, access control, and smart home devices, while maintaining safety and professional standards on job

Qualifications

• Experience troubleshooting security systems and alarms.
• Strong customer service and communication skills are required.
• Must have own hand tools and ability to use company equipment.

Responsibilities

• Install, service, and troubleshoot alarm systems (panels, sensors, keypad, sirens).
• Install and configure video surveillance systems (cameras, mounts).
• Perform system upgrades and troubleshooting service calls.
• Run and terminate low voltage wiring in attic/walls.
• Install smart home devices and automation (locks, thermostats).
• Configure access control equipment and assist with app setup.

Skills

Troubleshooting

Customer service

Communication skills

Tools

Hand tools

Job description

Smart Shield Systems

Smart Shield Systems is hiring a skilled Security Systems Technician to install, service, and troubleshoot residential and commercial security systems. The ideal candidate has hands‑on experience with alarm systems and low voltage wiring, and takes pride in clean work and excellent customer service.

Responsibilities:

• Install, service, and troubleshoot alarm systems (panels, sensors, keypads, sirens, etc.).
• Install and configure video surveillance systems (indoor/outdoor cameras, video doorbells, mounts).
• Perform system takeovers, upgrades, and troubleshooting service calls.
• Run and terminate low voltage wiring when needed (attics, walls, crawlspaces).
• Install smart home devices and automation (locks, thermostats, lighting, etc.).
• Install and support access control equipment (smart locks, keypads, access schedules).
• Configure systems and assist with app setup and customer training.
• Communicate professionally with customers and internal office staff.
• Document work performed (equipment installed, job notes, issues, recommendations).
• Maintain jobsite cleanliness and professional standards.

Requirements:

• 2+ years of experience in security systems installation (alarms required).
• Low voltage wiring experience strongly preferred.
• Experience installing and servicing cameras (WiFi and/or PoE preferred).
• Troubleshooting skills and ability to work independently.
• Strong customer service and communication skills.
• Valid driver’s license and reliable transportation.
• Must have own hand tools (and be willing to use company equipment where provided).

Preferred (Big Plus):

• Alarm.com experience.
• Qolsys / DSC / Honeywell/Resideo / 2GIG experience.
• Access control experience (strikes, mags, REX, door contacts).
• Networking basics (router troubleshooting, signal testing, cable termination).