Security Patrol Dispatch

ADT; Rapid City (SD); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) plan

Disability coverage

Life insurance

Wellbeing benefits

Paid time off

6 paid holidays

Job summary

ADT Security Services is hiring a Dispatcher to join our in-office team. You will coordinate patrol units, monitor alarm signals, and dispatch appropriate field personnel to client sites for private protective service and alarm response.

The role requires learning radio codes and policies, working closely with customers and colleagues, and maintaining reliable, accurate communication across shifts. Training provided.

Qualifications

• Dispatching to field officers for private protective service and alarm response.
• Monitor incoming alarms and dispatch appropriate field units.
• Becoming proficient in radio codes, policies, and procedures.

Responsibilities

• Dispatch field units via computerized dispatch system.
• Monitor incoming alarms.
• Dispatch appropriate field units to calls.
• Learn radio codes, dispatch policies and procedures, and work independently and as a team.

Skills

Dispatching

Alarm monitoring

Radio codes knowledge

Teamwork

Job description

3022199

At ADT Security Services, we’ve been in the business of helping save lives for more than 150 years. As the number one smart home security provider serving residential and business customers, our people are our most important asset. Headquartered in Boca Raton, FL and at more than 200 locations across North America, our employees help empower our customers to live more secure and confident lives. Join our team and help us protect what matters most. For more information, visit www.adt.com or follow us on Twitter, LinkedIn, Facebook and Instagram.

Dispatch is 24/7. This is an in-office position. Not a remote position. The minimum availability requirement is to accept the shift with your training dispatcher, and then your own permanent shift. All days, all swings, or all graves, with two consecutive days off. No split shifts and no split days off.

Position Summary

• Position primarily requires Dispatching to ADT patrol officers or security personnel to customer’s site for private protective service and alarm response by performing the following duties. Dispatch field units via computerized dispatch system.
• Monitor incoming alarms.
• Dispatch appropriate field units to calls.
• Assigned to a Lead Dispatcher for training on job functions of a dispatcher. Study and learn radio codes, dispatch policies and procedures. Be able to learn and be proficient at working independently and as a team by the completion of training.
• You will work in a dynamic, collaborative, environment, working closely with customers and co-workers.

Pay and Benefits Disclosure

The starting pay for this position is $19.00 per hour and will reach $22.00 per hour after 6 months of active employment. (You will receive incremental increases of $1 every 60 days until the rate of $22.00 is reached). We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits, and paid time off, among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays.

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Los Angeles Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Philadelphia Applicants: Background checks will be conducted during the employment process. Any information will be reviewed through an individualized assessment in accordance with the Philadelphia Fair Criminal Record Screening Standards Ordinance.

ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.