Security Install Technician

HomePro; Carrollton (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Bilingual skills valued

Job summary

HomePro is seeking a motivated Security Installation Technician to join their team in Carrollton, Texas. In this role, you will be responsible for installing and programming security systems in residential homes, ensuring excellent customer service throughout the process.

The ideal candidate will have experience with CCTV and various alarm systems, exceptional communication skills, and a clean driving record. This is a great opportunity to work with a dynamic team dedicated to delivering outstanding customer experiences.

Qualifications

• 1-2 years of experience preferred or relevant skills.
• Residential homebuilding experience is a plus.
• Clean driving record required.

Responsibilities

• Set up and install security systems in homes.
• Program systems for effective monitoring.
• Test devices to ensure proper functioning.
• Train customers on system operation.
• Manage truck stock of equipment.
• Resolve operational issues for builder clients.

Skills

Customer service

Technical communication

Troubleshooting

CCTV installation

Experience with security systems

Education

1 to 2 years of experience in security systems

Residential Homebuilding Experience

Tools

QOLSYS

Honeywell

DSC

Alarm.com

Central vacuum and intercom systems

Job description

Security Installation Technician

Ready to join an exciting customer focused team at HomePro? We're on the lookout for enthusiastic individuals who love technology and providing outstanding customer service. As a Security Installation Technician, you'll be at the forefront of delivering exceptional experiences to our valued customers. If you have a passion for tech, awesome communication skills, and a drive to make customers happy, this is the perfect opportunity for you!

Responsibilities

• New installations: Setting up and installing security systems in residential homes, ensuring all devices are properly connected.
• Programming security systems to a central station for effective monitoring and response.
• Testing all devices to ensure they are functioning properly and providing the expected level of security.
• Training customers: Providing training and guidance on how to use and operate the security systems effectively.
• Retrofitting new wires to existing systems, ensuring seamless integration and optimal performance.
• Keeping track of truck stock: Managing and tracking the inventory of supplies and equipment in your truck.
• Handling daily operational issues for each builder client: Acting as the go-to person for resolving any operational issues that arise during the installation and maintenance of security systems for our builder clients.
• Security/alarm systems: Proficient in installing, programming, and troubleshooting various security and alarm systems, including popular brands like QOLSYS, Honeywell, DSC, and GE.
• CAT5 and RG6 cabling systems: Experience in installing, retrofitting, terminating, and managing CAT5 and RG6 cabling systems.
• Central vacuum systems, intercom systems (M&S/OnQ): Working with central vacuum systems and intercom systems, specifically M&S and OnQ brands.

Requirements

• Ability to manage multiple daily tasks efficiently and effectively.
• Excellent verbal and written communication skills for interacting with customers, team members, and builder clients.
• Outstanding presentation and interpersonal skills to build positive relationships.
• Physical capabilities to climb into attics and lift moderate weights.
• Strong focus on customer service, providing excellent service and resolving issues promptly.
• Ability to balance customer needs and company objectives.
• Independent work and collaboration skills: capable of working independently under pressure while collaborating and demonstrating leadership.
• Organization and motivation: being organized and self‑motivated contributes to success in this role.
• Additional responsibilities assigned by the manager.

Qualifications

• 1 to 2 years of experience preferred; open to candidates with less experience who demonstrate the necessary skills and capabilities.
• Residential Homebuilding Experience preferred.
• Experience in CCTV and security systems: Honeywell, DSC, Alarm.com, and GE.
• QOLSYS and Alarm.com experience a plus.
• Clean driving record required to ensure safe and reliable transportation.

Bilingual skills are a major plus