Aladdin Front Office Trading Support Engineer (L2/L3)

Phaxis; New York (NY); On-site; USD 120,000 - 170,000; Full time

Job summary

Phaxis is seeking an experienced Aladdin Application Support Engineer to join our Trading Technology team in New York. You will provide L2/L3 production support for the Aladdin platform, focusing on front office trading workflows, including batch processing and trade connectivity.

You will analyze FIX logs, run SQL queries, coordinate with brokers and front office users, and assist with releases, testing, and incident management.

Qualifications

• Hands-on experience supporting the Aladdin platform, especially front office/trading modules.
• Strong SQL skills for data investigation and troubleshooting.
• Experience reading FIX logs to diagnose order/execution issues.
• Experience with broker mapping and static data in trading platforms.
• Familiar with incident triage, RCA, and escalation.
• Able to work with front office users and trading desks.
• Experience with batch processing and end-of-day/overnight cycles.
• ITIL-based incident/problem/change management familiarity.
• Experience coordinating with vendor support teams on platforms/releases.

Responsibilities

• Provide L2/L3 application support for Aladdin across front office trading workflows.
• Monitor and troubleshoot Aladdin batch processing cycles and related jobs.
• Investigate trade execution and connectivity issues using FIX logs.
• Manage broker mapping and static data setup to ensure accurate routing.
• Liaise with support teams to log, track, and resolve platform issues.
• Write and optimize SQL queries for data investigations and ad hoc reports.
• Collaborate with portfolio managers and traders to gather requirements.
• Support incident, problem, and change management processes.
• Participate in Aladdin release testing and regression cycles.
• Contribute to process improvements and automation to reduce incidents.

Skills

Aladdin platform support

SQL

FIX logs

Broker mapping

Incident management

Release testing

ITIL

Python

Stakeholder management

Data analysis

Education

Bachelor's degree (CS/Finance/Engineering)

Tools

Aladdin

Oracle

SQL Server

Job description

Phaxis is seeking an experienced Aladdin Application Support Engineer to join our Trading Technology team in New York. You will provide L2/L3 production support for the Aladdin platform, focusing on front office trading workflows, including batch processing and trade connectivity.

You will analyze FIX logs, run SQL queries, coordinate with brokers and front office users, and assist with releases, testing, and incident management.