Aladdin Application Support Engineer

Phaxis; New York (NY); On-site; USD 120,000 - 170,000; Full time

Job summary

Phaxis is seeking an experienced Aladdin Application Support Engineer to join our Trading Technology team in New York. You will provide L2/L3 production support for the Aladdin platform, focusing on front office trading workflows, including batch processing and trade connectivity.

You will analyze FIX logs, run SQL queries, coordinate with brokers and front office users, and assist with releases, testing, and incident management.

Qualifications

• Hands-on experience supporting the Aladdin platform, especially front office/trading modules.
• Strong SQL skills for data investigation and troubleshooting.
• Experience reading FIX logs to diagnose order/execution issues.
• Experience with broker mapping and static data in trading platforms.
• Familiar with incident triage, RCA, and escalation.
• Able to work with front office users and trading desks.
• Experience with batch processing and end-of-day/overnight cycles.
• ITIL-based incident/problem/change management familiarity.
• Experience coordinating with vendor support teams on platforms/releases.

Responsibilities

• Provide L2/L3 application support for Aladdin across front office trading workflows.
• Monitor and troubleshoot Aladdin batch processing cycles and related jobs.
• Investigate trade execution and connectivity issues using FIX logs.
• Manage broker mapping and static data setup to ensure accurate routing.
• Liaise with support teams to log, track, and resolve platform issues.
• Write and optimize SQL queries for data investigations and ad hoc reports.
• Collaborate with portfolio managers and traders to gather requirements.
• Support incident, problem, and change management processes.
• Participate in Aladdin release testing and regression cycles.
• Contribute to process improvements and automation to reduce incidents.

Skills

Aladdin platform support

SQL

FIX logs

Broker mapping

Incident management

Release testing

ITIL

Python

Stakeholder management

Data analysis

Education

Bachelor's degree (CS/Finance/Engineering)

Tools

Aladdin

Oracle

SQL Server

Job description

Job Summary We are seeking an experienced Aladdin Application Support Engineer to join our Trading Technology team, providing L2/L3 production support for Aladdin platform across front office trading and portfolio construction workflows. The ideal candidate has hands‑on Aladdin front office experience, strong SQL skills, and a solid understanding of trading operations including FIX connectivity, broker mapping, and batch processing. This role works closely with front office users, trading desks, and support teams to resolve incidents, manage batch cycles, and ensure smooth day‑to‑day trading operations.

Key Responsibilities

• Provide L2/L3 application support for the Aladdin platform, covering front office trading, order management, and portfolio construction workflows.
• Monitor, troubleshoot, and resolve issues in Aladdin batch processing cycles (Green Package and related batch jobs), ensuring timely completion and escalating failures as needed.
• Investigate and resolve trade execution and connectivity issues by analyzing FIX logs and message flows between Aladdin, brokers, and execution venues.
• Manage and troubleshoot broker mapping and static data setup within Aladdin to support accurate trade routing and settlement.
• Act as the primary liaison with support and client service teams to log, track, and drive resolution of platform issues, enhancement requests, and release‑related queries.
• Write and optimize SQL queries to investigate data issues, support root‑cause analysis, and produce ad hoc reports for trading and operations stakeholders.
• Partner directly with front office users (portfolio managers, traders, and trading assistants) to understand issues, gather requirements, and provide timely, clear resolutions.
• Support incident, problem, and change management processes, including documentation of root cause analysis and resolution steps.
• Participate in Aladdin release testing, upgrades, and regression testing cycles, validating front office and trading functionality.
• Contribute to process improvement and automation initiatives to reduce recurring incidents and manual intervention.

Required Skills & Experience

• Hands‑on experience supporting or working on Aladdin platform, specifically front office / trading modules.
• Working knowledge of Aladdin batch processing, including the Green Package and end‑of‑day/overnight batch cycles.
• Strong SQL skills for data investigation, troubleshooting, and query writing (Oracle/SQL Server or similar).
• Practical experience reading and interpreting FIX protocol logs to troubleshoot order and execution issues.
• Experience with broker mapping and static/reference data setup in a trading platform.
• Solid understanding of the trading lifecycle and trading domain concepts (order management, execution, settlement).
• Proven experience providing L2/L3 application support, including incident triage, root cause analysis, and escalation management.
• Experience coordinating directly with BlackRock (or equivalent vendor) support teams on platform issues and releases.
• Strong stakeholder management skills, with experience supporting front office users such as traders and portfolio managers.
• Excellent verbal and written communication skills, with the ability to translate technical issues for business users.

Preferred Qualifications

• Knowledge of Fixed Income and Equity products and their trading workflows within Aladdin.
• Experience with portfolio construction and order management concepts.
• Familiarity with ITIL‑based incident, problem, and change management processes.
• Exposure to scripting or automation tools (e.G., Python, shell scripting) for support tooling.
• Prior experience in a capital markets, asset management, or trading technology environment.

Education

Bachelor's degree in Computer Science, Finance, Engineering, or a related field (or equivalent practical experience).