Aisles Online Service Lead - Customer Experience

Hy-Vee, Inc.; Madison (WI); On-site; USD 42,000 - 62,000; Full time

Job summary

Hy-Vee, Inc. is seeking an Aisles Online Service Lead in a fast-paced retail environment to manage daily operations, direct labor, and ensure accurate, on-time order fulfillment. The role emphasizes strong customer service, team leadership, and coordination with department leadership.

The position requires supervising Aisles Online staff, training new employees, and maintaining quality control while communicating effectively with store leaders. A dynamic, customer-focused approach is essential.

Qualifications

• Commitment to Hy-Vee's mission and delivering an outstanding customer and team experience.
• Lead, direct, and support a team in a fast-paced, deadline-driven environment.
• Apply logical thinking to solve problems with a variety of variables.
• Apply strong math skills including arithmetic, algebraic, and geometric calculations.
• Communicate clearly and professionally with customers, team members, and supervisors.
• Stay organized and manage multiple priorities and operational needs.
• Handle confidential information including sales reports and profit and loss data with discretion.

Responsibilities

• Deliver outstanding customer service by greeting customers warmly, assisting with their needs, and handling and resolving customer concerns as needed.
• Supervise and direct the work of Aisles Online employees, organizing and planning labor for efficiency and cost control.
• Maintain in-house quality control including cleaning, proper handling of equipment and merchandise.
• Communicate with supervisors regarding labor needs, receiving, storage, rotation, and delivery issues.
• Respond to questions and issues from employees and customers in a timely and professional manner.
• Maintain employee records and document employee interactions.
• Train new employees and complete employee performance and productivity reviews.
• Have authority to recommend employee disciplinary action.
• Attend and participate in team meetings as assigned.
• Answer the phone promptly and provide friendly, helpful service to customers who call, including taking customer orders.
• Follow Hy-Vee's dress code, hygiene standards, and all department and company guidelines.
• Pitch in with other tasks or special projects as they come up.

Skills

Team leadership

Customer service

Labor planning

Problem solving

Communication

Organization

Confidential data handling

Education

High school diploma or equivalent

Six months of related experience

Job description

Hy-Vee, Inc. is seeking an Aisles Online Service Lead in a fast-paced retail environment to manage daily operations, direct labor, and ensure accurate, on-time order fulfillment. The role emphasizes strong customer service, team leadership, and coordination with department leadership.

The position requires supervising Aisles Online staff, training new employees, and maintaining quality control while communicating effectively with store leaders. A dynamic, customer-focused approach is essential.