Airway Transportation Systems Specialist (Service Delivery Specialist (SDS)

Federal Aviation Administration (DOT); Denver (CO); On-site; USD 95,000 - 148,000; Full time

Job summary

The Federal Aviation Administration in Denver, CO seeks an Airway Transportation Systems Specialist who will serve as a Service Delivery Specialist within the Technical Operations Directorate. This role focuses on NAS systems, TOCC procedures, training, and quality assurance to ensure reliable NAS service delivery.

You will monitor NAS performance, lead complex technical activities, and work with internal and external customers to resolve issues and maintain safe, continuous NAS operations.

Qualifications

• Specialized experience with NAS modernization and TOCC operations.
• Ability to develop innovative NAS concepts and solutions.
• Demonstrated abilities statements mandatory per agency guidance.

Responsibilities

• The SDS monitors NAS service delivery and systems operations using automated remote monitoring and reports.
• Leads Service Delivery Management (SDM) and prioritizes NAS services with Air Traffic and airlines.
• Develops innovative concepts and approaches to resolve NAS operational problems.
• Monitors NAS service delivery and restores services with minimal impact to operations.
• Establishes program goals, objectives, and project plans; leads large, complex work activities.
• Represents FAA as a senior technical authority for major activities and customer concerns.
• Collaborates with customers at high organizational levels to resolve complex NAS issues.

Education

No specific education requirement

Job description

Summary

The Airway Transportation Systems Specialist serves as a Service Delivery Specialist (SDS) within the Technical Operations Directorates.

Learn more about this agency

Overview

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Accepting applications
Location
2 vacancies in the following locations:
Denver, CO
Salt Lake City, UT
No matching locations found.
Work site options

Telework eligible: Yes—Situational telework may be permitted in accordance with agency policy.

Relocation expenses reimbursed: No

: $95,489 – $148,037 per year The salary listed above does not include locality. Locality will be determined based on the duty location of the selectee.

FV J

Promotion potential: NA

Learn more about pay scale and grade Pay scale and grade determines the salary of the job.

Work schedule: Full-time

Travel Required: Occasional travel – The job may require travel from time-to-time, but not on a regular basis. The travel may be for training or other work-related duties.

Appointment type: Permanent. Occupations and job series: 2101 Transportation Specialist

Supervisory status: No

This job is in the Excepted Service

Represented by a union: Yes – This is a bargaining unit position, represented by the Professional Aviation Safety Specialists (http://www.passnational.org).

Drug test: Yes

Security clearance: Other

Announcement number: 200-AJO-27-2259622-101146

Control number: 890957500

This job is open to Help

Internal to an agency

Current federal employees of the hiring agency that posted the job announcement.

Clarification from the agency

Open only to current permanent FAA employees.

Duties

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The Service Delivery Specialist (SDS) is considered a technical expert within the FAA on National Airspace System (NAS) systems, services and Technical Operations Control Center (TOCC) operations. The SDS will be the focal point for strategic development of and administration of TOCC procedures, training and quality assurance processes. The position focuses on Service Delivery Management (SDM), predictability of NAS services, and prioritization of NAS services with Air Traffic, commercial airlines and general aviation aircraft.

Applies experience and expert technical knowledge of NAS modernization, NAS systems and services as well as an expert knowledge of Technical Operations Control Center (TOCC) operations. Applies expert technical knowledge to develop new concepts, systems, and innovative approaches, and to identify and resolve highly complex issues that often cross-organizational boundaries. The work directly supports the objectives of the agency and the safe and continual operation of the NAS.

The SDS monitors service delivery and systems operations by means of automated remote monitoring and visually reported observations, and identifies indications of faults, degradation of service, or other abnormalities. Integrates user services needs and prioritizes infrastructure operations and maintenance actions. Exercises control and direction of resources associated with delivery of NAS services. Monitors and evaluates trend data on a service area and nationwide basis to develop workable solutions for sustaining the NAS.

Performs work providing leadership for highly complex and challenging technical activities. Recognized as the principal expert for development of workable solutions for unanticipated situations adversely affecting operationally critical NAS systems/services. This may be accomplished using innovative concepts and approaches for problems that have resisted earlier efforts at resolution. Establishes and manages program goals and objectives; formulates project plans and presents them to upper management. Serves as a senior project manager or team leader for large, challenging and complex work activities. Technical decisions are considered authoritative in his/her area of expertise. Develops, interprets, recommends changes, and has broad discretion to ensure compliance with organizational objectives and policies. Identifies, procures, distributes and tracks resources needed to accomplish large work activities.

Works with customers at high organization levels both inside and outside the FAA to resolve complex issues to ensure the integrity of NAS. Represents the FAA as a senior technical authority for major agency activities, emerging technologies and customer concerns. Coordinates with multiple air traffic entitles to shut down and restore facilities, systems, and services to prevent activities from disrupting air traffic operations. Quickly resolves restoration problems with minimal impact to NAS.

Broad policies and objectives provide general guidance for addressing issues but almost always require the development of new and innovative approaches. Often recommends new policies. Maintains the highest degree of technical knowledge on integrated systems within a broad area of expertise. Keeps abreast of changes in technology and the new systems coming on-line. Provides recommendations to management for enhancement of systems and air traffic operations.

Performs other duties as assigned.

Incumbent must possess a valid driver’s license.

Qualifications

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Conditions of employment

• US Citizenship is required.
• Selective Service Registration is required for males born after 12/31/1959.
• Must submit an SF50 (See Required Documents).
• Designated or Random Drug Testing required.
• Review the “Required Documents” and “Additional Information” Sections
• If the Agency decides to interview any qualified employee on the selection list, then all on the list who are qualified must be interviewed.

Qualifications

Qualified candidates must demonstrate in their application that they possess specialized experience equivalent to the next lower level (FV‑I, FG/GS‑13) that is typically in/or related to the line of work of the position to be filled. Specialized experience is experience which has equipped the applicant with the knowledge, skills, and abilities to successfully perform in this position.

Specialized Experience includes: Experience with developing innovative concepts and approaches to resolve problems. Experience in developing innovative solutions to resolve NAS operational problems, which can have national or international implications.

IAW the Promotion Criteria Guidance for the Airway Facilities (AF) specialized workforce dated 2012, the Demonstrated Abilities are mandatory. Failure to submit demonstrated abilities statements will prevent you from receiving further consideration. Answer all questions to the best of your ability. You may be asked to provide evidence or documentation that you possess this type of experience at a later stage in the selection process. Your responses are subject to verification through job interviews, or any other information obtained during the application process. Any exaggeration of your experience or any attempt to conceal information can result in disqualification.

Qualifications must be met by the closing date of this vacancy announcement.

Supervisor’s Endorsement: If your selection for this position would be considered a promotion, then a signed (wet ink or digital signature) and dated supervisory statement endorsing your candidacy is required by the closing date of this announcement. Applicants who fail to submit the required documentation with appropriate signatures will not be considered.

++Current FAA employee:++ YouMUST submit a copy of your most recent (non-award) SF-50 including Blocks 15, 17, 18, 19, 22, and 24 so it can be used to verify your position title, series, grade, tenure, and organization of record by the closing date of the announcement. Failure to provide the required documentation by the closing date of this announcement will result in non-consideration for this position.

++Incomplete Applications:++ Please follow all instructions carefully. Errors or omissions may affect your rating.

**Your application/resume must have your official title, grade and series in your work history.

Applicants should include examples of specialized experience in their work history.

Qualifications must be met by the closing date of this vacancy announcement.

Applicants may be asked to verify information on your application for employment with the FAA.

Failure to submit all required documents by the closing date of the announcement will result in loss of consideration.

Education

There is no positive education requirement.

Additional information

We may use this vacancy to fill other similar vacant positions.

Position may be subject to a background investigation.

A one-year probationary period may be required.

The person selected for this position may be required to file a financial disclosure statement within 30 days of entry on duty. FAA policy limits certain outside employment and financial investments in aviation-related companies. www.faa.gov/jobs/workinghere/financial-disclosure-requirements

This position is covered by the Department of Transportation’s Drug and Alcohol Testing Program. Any applicant tentatively selected for this position will be subject to pre-employment or pre-appointment drug screening. Persons occupying a “testing designated position (TDP)” will be subject to random drug and/or alcohol testing.

As a part of the Federal-Wide Hiring Reform Initiative (streamlining the hiring process), the FAA is committed to eliminating the use of the Knowledge, Skills and Ability (KSA) narratives from the initial application in the hiring process for all announcements. Therefore, as an applicant for this announcement, you are NOT required to provide a narrative response in the text box listed below each Managerial Selection Factor (MSF).

In lieu of providing a narrative response in the text box listed below each MSF, in your work history, please include information that provides specific examples of how you meet the response level or answer you chose for each MSF. Your work history examples should be specific and clearly reflect the highest level of ability. Your MSF answers will be evaluated further to validate whether the level that you selected is appropriate based on the work history and experience you provided. Your answers may be adjusted by a Human Resource Specialist as appropriate.

Answer all questions to the best of your ability. You may be asked to provide evidence or documentation that you have had this type of experience at a later stage in the selection process. Your responses are subject to verification through job interviews, or any other information obtained during the application process. Any exaggeration of your experience or any attempt to conceal information can result in disqualification.

Security Requirement: This position requires completion and favorable adjudication of a Non-Critical Sensitive Risk (2) Background Investigation (Tier 3) unless waiver is obtained.

YouMUST submit a copy of your most recent (non-award)SF-50, Notification of Personnel Action, or equivalent document that verifies tenure (block 24, code 1 or 2). Failure to provide the required documentation by the closing date of this announcement will result in non-consideration for this position.

Links to Important Information: Locality Pay, COLA

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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

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Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IMPORTANT: Applicants may be rated on the extent and quality of experience, education, and training relevant to the duties of the position(s). All answers provided in the on-line process must be substantiated. Ensure that your application package/resume supports your responses.

Required documents

Applicants must apply on-line, through USAJOBS, to receive consideration; Faxed, mailed or e‑mailed applications cannot be accepted. If you need to submit additional documents to supplement your on‑line application, e.g. transcripts, SF‑50, or veteran’s documents, you may upload these documents with your application in USAJOBS.

++Supervisor’s Endorsement++: If your selection for this position would be considered a promotion, then a signed (wet, ink, or digital signature) and dated supervisory statement endorsing your candidacy is required by the closing date of this announcement. Applicants who fail to submit the required documentation with appropriate signatures will not be considered.

++Incomplete Applications:++ Please follow all instructions carefully. Errors or omissions may affect your rating. Your application/resume must have your official title, grade and series in your work history.

If you are an FAA employee, you MUST provide a copy of your SF‑50 (Notification of Personnel Action) containing information in Blocks 15, 17, 18, 19, 22, and 24 so it can be used to verify your position title, series, grade, tenure, and organization of record by the closing date of the announcement. You may fax your SF‑50 or upload it into the on‑line application. If faxing the SF‑50, please ensure you include the vacancy announcement number on the faxed copy.

If you are an FAA employee, you can access and print your SF‑50 from the eOPF system https://eopf.opm.gov/dot/.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

Agency contact information

Jennifer Molano

1 [phone]

1 [phone]

[e-mail]

Federal Aviation Administration

ANM Regional HR Services Branch

2200 S. 216th St.

AHO-200

Des Moines, WA 98198

US

Next steps

Once we receive your complete application, the Human Resources Office will conduct an evaluation of your qualifications. Eligible and qualified candidates will be referred to the hiring manager for consideration. You will be contacted directly if selected for an interview.

For instructions on how to check the status of your application, please go to: USAJOBS Help Guide.

Important – If you make any changes to your application, you must resubmit it. If you make changes to your application and do not resubmit it, your changes will not be considered part of your application package, and only your previously submitted application will be evaluated.

All qualified applicants will be considered regardless of political affiliation, race, color, religion, national origin, gender, sexual orientation, marital status, age, disability, or other non‑merit factors. DOT provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency contact listed in the Agency Contact Information section of this announcement or the hiring manager. An employee with a disability must notify the decision‑maker of the accommodation request. Job applicants and employees are required to follow up oral requests in writing. Decisions on granting reasonable accommodation will be made on a case‑by‑case basis. Additional information on reasonable accommodations procedures or on EEO Programs is available on Office of Civil Rights (ACR) or by contacting the local FAA Civil Rights Office.

Fair and transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Criminal history inquiries Equal Employment Opportunity (EEO) Policy
Financial suitability New employee probationary period
Privacy Act Reasonable accommodation policy
Selective Service Signature and false statements
Social security number request