Airway Systems & Service Delivery Lead (Remote Telework)

Federal Aviation Administration; Denver (CO); Remote; USD 95,000 - 148,000; Full time

Job summary

Federal Aviation Administration seeks an Airway Transportation Systems Specialist (Service Delivery Specialist) to lead NAS system services and TOCC operations. The role emphasizes SDM, service predictability, and cross-organizational coordination to ensure NAS reliability.

The incumbent will act as a senior technical authority, guiding large, complex NAS initiatives, monitoring service health, and coordinating with FAA customers to resolve issues with minimal disruption to air traffic

Qualifications

• No formal education requirement specified.

Responsibilities

• Serve as the focal point for strategic development and administration of TOCC procedures, training and quality assurance processes.
• Focus on Service Delivery Management (SDM), NAS service predictability, and prioritization of NAS services with Air Traffic, airlines and general aviation.

Job description

Federal Aviation Administration seeks an Airway Transportation Systems Specialist (Service Delivery Specialist) to lead NAS system services and TOCC operations. The role emphasizes SDM, service predictability, and cross-organizational coordination to ensure NAS reliability.

The incumbent will act as a senior technical authority, guiding large, complex NAS initiatives, monitoring service health, and coordinating with FAA customers to resolve issues with minimal disruption to air traffic