Airstream Service Advisor

Lithia Motors, Inc; Reno (NV); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical Plan

Dental Plan

Vision Plan

Paid Holidays

PTO 80 Hours

Short/Long-Term Disability

Life Insurance

401(k)

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Reno Airstream Adventures, part of Lithia Motors, Inc., seeks an RV Service Advisor to be the first point of contact for guests and technicians in Reno, NV. You’ll translate requests into actionable repairs, build estimates, and manage repair orders with accuracy.

Day-to-day duties include communicating service needs, handling warranties, and keeping guests informed on timing and costs. This on-site role offers hourly pay with commission and a stable schedule.

Qualifications

• RV dealership or high-volume auto-center experience.
• General knowledge of recreational vehicles.
• Strong customer service orientation.
• Valid driver’s license in your state of residence.

Responsibilities

• Serve as the communicator and liaison between Guest and technician; ensure needs are understood and repairs are explained.
• Develop estimates by costing materials, supplies, and labor; calculate customer payments including deductibles.
• Prepare repair orders (RO) and enter RO into service database system.
• Communicate additional repair and service needs based on trailer inspection.
• Administer manufacturer warranty for qualifying trailer repairs.
• Keep Guests informed of service specials, completion times and expenses.

Skills

RV dealership experience

Customer service oriented

Knowledge of recreational vehicles

Valid driver’s license

Job description

Dealership:

L0790 Reno Airstream Adventures

Reno Airstream Adventures

Hiring: RV Service Advisor

• Location: Reno, NV
• Pay: $20.00 - $24.00 per hour plus commission!
• Schedule: Tuesday - Saturday, 9:00am - 5:00pm

Why Join Our Team?

We are a proud member of Lithia & Driveway (NYSE: LAD), one of the largest automotive retailers in the U.S. and fastest-growing companies on the Fortune 150 list. At Airstream Adventures, our mission is to inspire and enable exploration, rekindle old adventures, and forge new friendships through our premium Airstream travel trailers. We provide an environment that fosters professional growth, celebrates successes, and values teamwork.

What You’ll Do

• Serve as the communicator and liaison between the Guest and technician; ensuring the Guest’s needs are understood by the technician and the needed and recommended service/repairs are understood by the Guest.
• Develop estimates by costing materials, supplies, and labor; calculating customer’s payment, including deductibles.
• Prepare repair orders (RO), obtaining approval signatures and entering RO into service database system.
• Communicate additional repair and service needs to the Guest based on trailer inspection.
• Administer the manufacturer warranty for qualifying trailer repairs.
• Keeping Guests informed of service specials, completion times and service expenses.

What You’ll Bring

• Previous relevant experience in an RV dealership or high-volume auto center
• General knowledge of recreational vehicles
• A team player who is focused on providing exemplary customer service.
• Acceptable driving record and a valid driver’s license in your state of residence.

Total Rewards

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays
• PTO: 80 Hours front-loaded on day 1
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We’ve built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.