Airside Operations Supervisor

Atlanta Airlines Terminal Company; Atlanta (GA); On-site; USD 68,000 - 92,000; Full time

Job summary

Atlanta Airlines Terminal Company in Atlanta, GA seeks an Airside Operations Supervisor to lead a frontline team ensuring cleanliness, safety, and readiness at Hartsfield-Jackson. The role coordinates ramp and warehouse activities in a 24/7 operation, implements management plans, and translates goals into daily tasks while guiding staff to peak performance.

You must excel at safety, scheduling, and teamwork, with 5+ years in facility maintenance or janitorial leadership.

Qualifications

• 5+ years of leadership in facility maintenance and/or janitorial operations.
• Experience in supervising a frontline team in a fast-paced operational environment.
• Ability to obtain ATL badge and pass a 10-year background check by fingerprint analysis.

Responsibilities

• Guide and supervise the Airside Operations Team through coaching, training, and adherence to policy.
• Promote a safety culture and enforce established practices and policies.
• Manage shift coverage, schedules, workflow, and issue resolution; report to management.
• Improve operations via analytics, processes, and stakeholder communication.
• Oversee ramp and warehouse activities including cleaning, pallet collection, and waste/recycling tasks.
• Represent AATC at meetings, airport functions, and industry events.

Skills

Leadership

Safety culture

Shift scheduling

Communication

Problem solving

Education

Facility management education (preferred)

Tools

MS Office

Infor EAM

Job description

Airside Operations Supervisor

Atlanta, GA (Hartsfield-Jackson Airport)

Job Title

Airside Operations Supervisor

Department

Airside Operations

Reports to

Manager of Airside Operations

Salary

$80,136

FLSA Status

Exempt

Position Summary

The Airside Operations Supervisor guides a frontline team of AATC professionals responsible for maintaining the cleanliness, safety, and overall operational readiness of Hartsfield-Jackson Atlanta International Airport. Responsibilities include leading a team that is completing daily activities including, but are not limited to, ramp / compactor pad cleaning, curb pressure washing, pallet collection, dumpster sanitation, and exterior window washing. The Supervisor will also oversee the activities within the local warehouse area that will be the primary location for equipment storage, disposal units, and recycling activities. AATC airside operations function in a fast-paced, 24/7 environment. The Supervisor implements strategies and procedures set by management, to maximize performance among the Airside Operations Team. The Supervisor also supports strategic initiatives of the department during start-up and assists in building up the organization. The Supervisor will provide the team with guidance, implement the strategic vision, and translate the manager’s goals into daily tasks while guiding employees to achieve these objectives. This team will also hold primary responsibility for executing the annual snow removal plan during periods of inclement winter weather. The Supervisor enables training, identifies exemplary employees, and fosters team performance and motivation. The Supervisor acts as the primary contact for employees, relaying issues and providing feedback to managers.

Work Schedule

Scheduled hours will be centered around shift work based on a 24-hour operation. This position will primarily work 3rd shift and will be required to be on-call to provide support for a 24/7 operation. The position may also require providing support during 1st and 2nd shifts as needed.

Responsibilities

• Guide and supervise the Airside Operations Team through strong communication and coaching techniques. Includes training, motivation, performance appraisals, and adherence to company policy.
• Fosters a culture of safety by actively promoting and implementing team-wide adherence to established safety practices and organizational policies. Gives hands-on internal leadership focused on daily tasks, team performance, and implementing plans.
• Assume adequate coverage and leadership across the designated shift. Managing workflow, creating schedules, guiding employees, resolving immediate issues, and reporting to management.
• Improving operational efficiencies and performance through analytics, processes, accountability, and communication with key stakeholders to drive results.
• Supervise and coordinate ramp activities, including, but not limited to, cleaning, pad washing, curb cleaning, pallet collection, spine/dumpster cleaning, and exterior window washing, ensuring tasks are completed efficiently and safely.
• Represent AATC as required, including attendance at assigned meetings, airport functions, and industry events.
• Assist with budget planning and management of the Airside Operations overall budget.
• Address employee-related issues, providing guidance to improve performance and professional conduct to ensure reliable attendance.

Qualifications and Requirements

• Must have a valid driver’s license and driving record void of recent major moving violations.
• Must be able to pass requirements for approval for an ATL badge with customs seal. This includes a 10-year background search by fingerprint analysis.
• Minimum of 5 years of experience with running a facility maintenance and/or janitorial organization in a leadership role is preferred.
• Advance skills in MS Office suite, including Excel and PowerPoint, and can clearly present and articulate ideas. Experience with Infor EAM is a plus.
• Must be available twenty-four hours per day, seven days a week to provide support during planned or emergency situations or events to include being physically on site if deemed necessary.
• Previous supervisory experience with direct reports is preferred.
• Prior mechanic/technician experience is preferred.
• Preferred qualifications include secondary education in facility management, business administration, or a closely related discipline.
• Proven ability to work independently as a self-started with minimal supervision.
• Tactical experience in an operational environment, including scheduling, staffing, prioritization, and workflow management.
• Commitment to maintaining a safety-driven culture.
• Required to be on call twenty-four (24) hours per day, seven (7) days per week, to ensure timely and appropriate resolution of issues within the scope of responsibility.

Success Characteristics

• Excellent interpersonal, organizational, written, verbal and presentation skills to successfully communicate a variety of responsibilities with accuracy.
• High level of integrity and dependability with a strong sense of urgency, accountability and results-orientation.
• Outstanding project management skills with an ability to meet tight deadlines and prioritize workloads.
• Demonstrated maturity, credibility and self-confidence to function effectively in a demanding environment as a balance of both a strategic and hands-on leader.
• Willingness to "roll up sleeves" and evaluate operations first-hand, apply thoughtful judgment and problem-solving skills.
• Strong problem solving and conflict resolution skills to manage complex tasks and those that require balancing competing interests.
• Demonstrated ability to prioritize and manage multiple tasks and projects; excellent organizational, leadership, and delegation skills; and ability to work collaboratively.

This position is in Atlanta, GA. Atlanta Airlines Terminal Company is an Equal Opportunity Employer offering competitive compensation and an excellent benefits package.