Airport Operations Representative III - Landside

Atlantawatershed; Atlanta (GA); On-site; USD 90,000 - 115,000; Full time

Job summary

City of Atlanta is seeking an Airport Operations Representative III - Landside to supervise staff, manage daily operations, and coordinate with TSA and other agencies. The role requires strong knowledge of aviation regulations and excellent communication with customers and stakeholders.

Responsibilities include emergency response, shift planning, and reporting. The position entails weekend and holiday shifts and potential recalls during severe weather.

Qualifications

• Bachelor’s degree in aviation or related field; 3–5 years airport operations experience.
• Proficiency in Microsoft Office and ability to interact with the public.
• Knowledge of FAA/state/local aviation regulations and incident response.
• Strong written and verbal communication skills for reports and briefings.

Responsibilities

• Supervises and evaluates staff; ensures assignments meet standards and provides development.
• Responds to emergencies and coordinates resolution with executive staff and TSA coordination.
• Plans daily activities and staff schedules; ensures shift coverage.
• Develops recovery plans to return the airport to normal operations.
• Communicates with customers, tenants, staff, and stakeholders professionally.
• Interacts with federal, state, and local agencies regarding procedures and initiatives.

Skills

Aviation regulations knowledge

Communication skills

Public interaction

Office software proficiency

Education

Bachelor's degree in Aviation Management or closely related field

3–5 years’ experience in Airport Operations

Proficiency in Microsoft Office

Master’s degree in aviation administration or related field (preferred)

Tools

Microsoft Office

Job description

Airport Operations Representative III - Landside

Atlanta, GA, United States

Trending

Job Description

General Description and Classification Standards

Provides supervision and direction to the Airport Operations Representatives II of the Airport Operations Division – Landside Team. Manages staff, monitors safety and airport operations, and directs short and long range operations strategies to maintain the safety and security of the airport. Conducts facility and roadway audits, monitors construction projects, and reports on status. May assume responsibility for the business unit in the absence of the Assistant Operations Director.

Purpose of Job

The purpose of this job is to act as shift supervisor for the Airport Operations Division.

Supervision Received

Normally receives guidance regarding group objectives, scheduling, unusual priorities, etc. but is free to set work methods and individual assignments.

Responsibilities

These are typical responsibilities for this position and should not be construed as exclusive or all inclusive. May perform other duties as assigned.

• Supervises and evaluates staff and ensures assignments are completed within standards. Counsels staff with regard to individual performance and plans developmental activities as needed. May supervise other non-DOA staff e.g. Guest Relations, etc. providing support to the airport.
• Responds to emergencies and coordinates their resolution while providing updates to executive staff. Must be adaptable to performing under minimal stress when confronted with an emergency. Assists within Airport’s Incident Command Structure. Responsible for decisions that stabilize the situation, affect the life safety, and preserve property.
• Plans, organizes and directs the daily activities of the Operations staff. Assigns staff according to daily need. Develops and modifies work schedules to ensure adequate shift coverage.
• Develops recovery efforts and activities to return the Airport back to normal operations.
• Communicates effectively and exchanges information in a professional and positive manner with customers, tenants, airport employees and other staff members.
• Interacts with federal, state and local agencies concerning operational procedures and initiatives. Works extensively with TSA on a daily basis to ensure the safe and efficient movement of passengers through the airport’s security checkpoints.
• Provides operational expertise and is responsible for interacting and maintaining positive relationships with other departments and airport stakeholders.
• Performs daily checks of the airport’s terminals, concourses, parking lots, curbsides, airport access roadways and other airport facilities.
• Prepares and presents various reports and documents including daily logs and reports for incidents, complaints, maintenance requests and regulatory compliance issues.
• Determines training needs for individuals assigned to shift of responsibility. Provides on-the-job, classroom, and team training opportunities.Assists with the management of several airport contracts.
• Prepares a variety of reports and documents to meet requirements of security directives.
• Job requires working shift work to include weekends, holidays, rotating shifts, and support for other shifts. May be subject to hold over and recall for emergencies, including inclement weather.
• Reviews daily reports, logs, and forms for accuracy.
• Monitors supplies and equipment and keeps appropriate staff apprised of needs.
• Attends airport related meetings and seminars, as necessary.
• Keeps abreast of all airport, local, and DOA regulations, safety and compliance requirements.
• Ensures all departmental plans and SOGs always remain current.

Record Keeping and Documentation

• Ensures records of all incidents occurring in each shift are maintained.

Decision Making

• Develops revisions to policies and procedures when needed and submits recommendations to the Assistant Director.
• Makes decisions on routine staff issues and procedures within prescribed guidelines.

Provides management and direction to operations staff and other contractors working with the Operations Division. Serves as mentor and trainer to newer staff members. Able to communicate effectively with supervisors, stakeholders, and the public in a clear and concise manner both verbally and in writing. Design and implement security solutions that addresses complex business challenges across a full range of stakeholders with competing interests.

Knowledge, Skills & Abilities

This is a partial listing of necessary knowledge, skills, and abilities required to perform the job successfully. It is not an exhaustive list.

• Considerable knowledge of applicable federal, state and local aviation regulations regarding airport operations.
• Knowledge of sources of information necessary to maintain subject matter competence.
• Good skill in using computers and other equipment utilized by the airport. Skill in communicating orally and in writing.
• Ability to understand, interpret and apply regulations, procedures and policy regarding airport operations.
• Ability to effectively communicate and interact with managers, employees, customers, and the public.

Marginal Job Functions

• Performs other related duties as required.

Qualifications

Minimum Qualifications

Education and Experience

• Bachelor's degree from an accredited University or College in Aviation Management, Business Management, Business/Public Administration or a closely related field. Three (3) to five (5) years’ experience working in in Airport Operations. This experience should include extensive interaction with the general public.
• Proficient in the use of Microsoft Office
• Must be able to obtain and maintain a Security Identification Display Area (SIDA) badge and an U.S. Customs and Border Protection Seal.

Preferred Education & Experience

• Master’s degree in aviation administration, business administration or a related field and five (5) years' in Airport Operations management in an airport of medium to large size.
• Completion of NIMS IC3 core courses (ICS-100, IC
• Certification as an Accredited Airport Executive (A.A.E.) or a Certified Member (C.M.) with the American Association of Airport Executives (AAAE).

Licensures and Certifications

Applicants must possess a valid driver’s license at the time of application. A valid Georgia driver’s license must be presented for verification at the time of appointment. Any professional leadership subject matter expertise designation is a plus. AAAE ACE-OPS, CM, or A.A.E designation preferred.

Essential Capabilities and Work Environment

Required physical, lifting, and sensory capabilities are requirements to perform the job successfully. Typical environmental conditions associated with job.

It is the policy of the City of Atlanta (“COA”) that qualified individuals with disabilities are not discriminated against because of their disabilities regarding job application procedures, hiring, and other terms and conditions of employment. It is further the policy of the COA to provide reasonable accommodations to qualified individuals with disabilities in all aspects of the employment process. The COA is prepared to modify or adjust the job application process or the job or work environment to make reasonable accommodations to the known physical or mental limitations of the applicant or employee to enable the applicant or employee to be considered for the position he or she desires, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. If reasonable accommodation is needed, please contact the Human Resources Director for your department.

The City of Atlanta is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, color, religion, age, disability, sex, sexual orientation, ender identity, marital status, veteran’s status or national origin, or any other basis prohibited by federal, state, or local law. We value and encourage diversity in our workforce.

Job Info

• Job Identification 33126
• Job Category Operations
• Job Schedule Full time
• Locations 6000 North Terminal Parkway, Atlanta, GA, 30320, US