Airside Experience Specialist

Signature Aviation plc; Laredo, Northern (TX, KY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Signature Aviation plc is seeking an Airside Experience Specialist to be the face of our private aviation terminal, delivering a seamless, personalized guest journey from wheels down to wheels up.

You will blend hospitality with hands-on operational support, operate ground service equipment, and coordinate with guests, crew, vendors and aircraft teams to ensure safe, efficient, and luxury service in outdoor, weather-exposed environments.

Responsibilities

• Work as part of a team to conduct airside operations safely and efficiently in accordance with established policies and standard operating procedures (SOPs).
• Collaborate with guests, clients, vendors, and aircraft crewmembers to ensure service needs are met (fueling, de-icing, lavatory, ground power, potable water, parking, marshalling, wing walking, catering, towing).
• Prepare for arriving/departing aircraft, identify open tasks, and flag safety concerns to stakeholders.
• Operate and drive ground service equipment (fuel trucks, de-icing trucks, ground power units, tugs, stairs, etc.).
• Load/unload luggage and cargo into/out of aircraft and guest vehicles or PATs.
• Provide professional, friendly guest service and maintain a positive attitude at all times.
• Offer safe, convenient, and courteous transportation when needed.

Job description

As an Airside Experience Specialist, you are the face of our private aviation terminal, delivering a seamless, personalized, and welcoming experience for every guest, crew member, and aircraft in our care. In this dynamic role, you'll combine exceptional hospitality with hands‑on operational support to ensure our guests feel cared for, from wheels down to wheels up.

You’ll operate ground service equipment and perform aircraft ground services while engaging guests with professionalism and a service-first mindset. This role requires schedule flexibility, including nights, weekends and holidays, and the ability to thrive in outdoor environments around active aircraft and in varying weather conditions.

If you enjoy creating memorable guest experiences in a fast‑paced, luxury‑driven environment - and you're excited by the energy of the runway - this is the role for you.

Responsibilities

(Other duties may be assigned)

• Work as part of a team to conduct airside operations safely and efficiently in accordance with established policies and standard operating procedures (SOPs) ensuring efficient and accurate communication through various methods to accomplish operational tasks.
• Collaborate, cooperate, and work closely with all team members, guests, clients, vendors, and aircraft crewmembers to ensure service needs are met. Services include, but are not limited to, fueling, de‑icing, lavatory, ground power and potable water services, parking, marshalling, wing walking, delivering catering and towing.
• Proactively prepare for arriving/departing aircraft, identify and perform open job tasks, and immediately speak up and/or point out observed safety concerns to all stakeholders.
• Operate and drive ground service equipment such as fuel trucks, de‑icing trucks, ground power units, tugs, stair trucks, etc.
• Load and unload luggage and other cargo into/out of aircraft and from/into the PAT, guest vehicle, or other mode of transportation.
• Provide professional and friendly guest service while exhibiting a positive and helpful attitude to everyone at all times ensuring guests always receive an exceptional experience.
• Offer safe, convenient, and courteous transportation when