Airside Experience Leader

Signature Aviation; New York (NY); On-site; USD 55,000 - 85,000; Full time

Job summary

Signature Aviation in New York, NY is seeking an Airside Experience Leader to guide the Airside Experience team in delivering safe, precise, and guest‑centric service for aircraft, crew, cargo, and visitors. You will supervise daily operations, resolve guest concerns, and escalate issues as needed to maintain operational excellence.

You will lead by example in safety, teamwork, and hospitality, coordinating with specialists and other teams to ensure seamless ground handling, fuel services,

Qualifications

• High School Diploma or General Education Degree (GED).
• One to two years of experience and/or training in aviation or cargo operations or an equivalent combination of education and experience is required.
• Trained and signed off to perform specialty responsibilities (e.g. oil and oxygen service for aircraft) and other required certifications (e.g. towing, deicing) as required by base specific operations.
• Minimum of 18 years of age.
• Ability to pass company background checks (criminal and motor vehicle), drug tests, meet airport background check requirements to receive and maintain an airport security badge, and be insurable by the Company's applicable insurance policies.
• Must be legally authorized to work in the jurisdiction of employment.
• Excellent vision and coordination to move and/or direct aircraft and visually inspect aircraft

Responsibilities

• Monitor performance of Airside Experience Specialists and/or Associates to ensure accuracy and adherence to policies.
• Coordinate, assign duties, and provide shift supervision on shift.
• Provide on-the-job training and assistance to Airside Experience Specialists and/or Associates.
• Serve as a resource on all guest service matters and as an escalation point for guest inquiries.
• Work with the team to conduct airside operations safely and efficiently following SOPs.
• Collaborate with guests, clients, and aircraft crew to meet service needs. Operations include cargo, fueling, de-icing, lavatories, ground power, water, parking, marshalling, wing walking, catering, towing.
• Prepare for arriving/departing aircraft, identify open tasks, and raise safety concerns.
• Operate and drive ground service equipment such as fuel trucks, de-icing trucks, ground power units, tugs, and stairs.
• Load/unload luggage and cargo into/out of aircraft and PAT or guest vehicles.
• Provide professional guest service with a positive attitude to ensure an exceptional experience.
• Offer safe transportation when driving shuttle with guests and luggage.

Skills

Guest service leadership

Team supervision

Aviation operations

Safety compliance

Ground handling

Education

High School Diploma or GED

Aviation experience in cargo ops

Job description

JOB DESCRIPTION

As an Airside Experience Leader , you guide and support the Airside Experience team, ensuring services for aircraft, crew, cargo, and guests are delivered with precision, safety, and exceptional care. You are not only a hands‑on contributor; you're also a hospitality‑focused leader, helping your team create seamless and welcoming experiences for every guest in our facilities.

You'll provide oversight of airside operations, step in to resolve guest concerns, and act as the primary escalation point when support is needed beyond the scope of Airside Experience Specialists or Associates. With a strong understanding of company policies and a proactive approach, you lead your team to maintain operational excellence while keeping guest satisfaction front and center .

This role requires a flexible schedule, including evenings, weekends, and holidays, and the ability to work in outdoor environments near active aircraft and equipment. If you're passionate about safety, service, and leading with professionalism in a dynamic setting, this is a powerful next step in your hospitality career.

RESPONSIBILITIES

(Other duties may be assigned)

• Monitor the performance of Airside Experience Specialists and/or Associates to ensure technical accuracy, demeanor, and adherence to Company policies and procedures. Correct performance as needed and alert management to any ongoing concerns.
• Coordinate, assign duties, and provide shift supervision to qualified Airside Experience Specialists and/or Associates on shift.
• Provide on-the-job training and assistance to Airside Experience Specialists and/or Associates.
• Serve as a resource on all guest service matters and as an escalation point for guest inquiries.
• Work as part of a team to conduct airside operations safely and efficiently in accordance with established policies and standard operating procedures (SOPs) ensuring efficient and accurate communication through various methods to accomplish operational tasks.
• Collaborate, cooperate, and work closely with all team members, guests, clients, vendors, and aircraft crewmembers to ensure service needs are always met. Services include, but not limited to, cargo service operations, fueling, de‑icing, lavatory, ground power and potable water services, parking, marshalling, wing walking, delivering catering and towing.
• Proactively prepare for arriving/departing aircraft, identify and perform open job tasks, and immediately speak up and/or point out observed safety concerns to all stakeholders.
• Operate and drive ground service equipment such as fuel trucks, de‑icing trucks, ground power units, tugs, stair trucks, and other freight handling equipment.
• Load and unload luggage and other cargo into/out of aircraft and from/into the private aviation terminal (PAT), guest vehicles, or other modes of transportation.
• Provide professional and friendly guest service while showing a positive and helpful attitude to everyone at all times ensuring our guests always receive an exceptional experience.
• Offer safe, convenient, and courteous transportation when driving shuttle vehicle with guests, luggage and cargo.
• Maintain safe, clean, and secure ramps and operations.
• Fuel handling, including fuel quality control, fuel receipt, inventory and maintaining accurate related documentation.
• Understand, comply with, and enforce all operational, safety, and guest service requirements for all aspects of the job.
• Stop work when an unsafe condition or act is likely to cause harm to people, the environment, our assets, or to our reputation if the work continues. Report concerns to the appropriate manager and cooperate in addressing the unsafe act or condition.
• Abide by emergency response procedures when/if critical events occur.
• Understand, comply with, and enforce all security (physical, cyber and data) protocols as dictated by both Signature Aviation and the airport.
• Create accurate records pertaining to time worked and activities and services performed.

QUALIFICATIONS

Minimum Education and/or Experience:

• High School Diploma or General Education Degree (GED).
• One (1) to two (2) years of experience and/or training in aviation or cargo operations or an equivalent combination of education and experience is required.
• Trained and signed off to perform specialty responsibilities (e.g. oil and oxygen service for aircraft) and other required certifications (e.g. towing, deicing) as required by base specific operations.
• Minimum of 18 years of age.
• Ability to pass company background checks (criminal and motor vehicle), drug tests, meet airport background check requirements to receive and maintain an airport security badge, and be insurable by the Company's applicable insurance policies.
• Must be legally authorized to work in the jurisdiction of employment.
• Excellent vision and coordination to move and/or direct aircraft and visually inspect aircraft