Airport Wheelchair Services Supervisor – Hands-On Lead

Comunidade Metodista; Morrisville (NC); Vor Ort; USD 19.000 - 22.000; Vollzeit

Benefits dieser Stelle

401(k)

Employee discount

Health insurance

Opportunities for advancement

Paid time off

Paid training

Referral program

Vision insurance

Zusammenfassung

Guardian Professional Services seeks a Wheelchair Services Supervisor at Raleigh-Durham International (RDU) in Morrisville, NC. This hands-on leadership role mentors Wheelchair Agents, coordinates shifts, and ensures safe, compassionate service to passengers with mobility needs.

You’ll work directly with passengers and airport teams, reviewing incidents and maintaining Guardian’s service standards. This full-time, in-person role offers OT opportunities and career growth to Operations Management.

Qualifikationen

• 5+ years of customer service experience.
• 2+ years in a supervisory or lead role.
• Airport experience strongly preferred.
• Valid Driver’s License preferred.
• Excellent communication, reliability, and problem-solving skills.

Aufgaben

• Supervise and coach Wheelchair Agents to deliver safe, efficient, and compassionate service.
• Coordinate shift coverage, scheduling, and daily assignments.
• Oversee airport wheelchair operations during weekends and other assigned shifts.
• Communicate with dispatch, airline personnel, and airport authorities to maintain service quality.
• Lead by example by assisting passengers as needed (pushing, lifting, or transferring safely).
• Review incident reports and ensure all procedures are followed accurately.
• Maintain a professional, positive environment that reflects Guardian’s service standards.

Kenntnisse

Customer service

Supervisory leadership

Jobbeschreibung

Guardian Professional Services seeks a Wheelchair Services Supervisor at Raleigh-Durham International (RDU) in Morrisville, NC. This hands-on leadership role mentors Wheelchair Agents, coordinates shifts, and ensures safe, compassionate service to passengers with mobility needs.

You’ll work directly with passengers and airport teams, reviewing incidents and maintaining Guardian’s service standards. This full-time, in-person role offers OT opportunities and career growth to Operations Management.