Airport Wheelchair Services Supervisor

Menzies Aviation; Denver (CO); On-site; USD 52,000 - 72,000; Full time

Job summary

Menzies Aviation in Denver is seeking a Wheelchair Agent Supervisor to oversee wheelchair assistance operations and supervise wheelchair agents, ensuring safe, timely, and professional service for passengers with mobility needs. You will manage staffing, performance, and compliance with airport and airline procedures.

You will supervise daily operations across terminals, assign schedules, monitor staffing, and coordinate service requests to drive efficiency while maintaining high service

Qualifications

• Must be 18 years of age or older.
• HS Diploma or GED required.
• One year of wheelchair assistance, customer service, hospitality, or airport operations experience preferred.
• Minimum one year of lead or supervisory experience.
• Excellent verbal and written communication skills.

Responsibilities

• Supervise daily wheelchair assistance operations across airport terminals, gates, and baggage claim areas.
• Assign work schedules, monitor staffing coverage, and coordinate service requests to ensure operational efficiency.
• Ensure passengers requiring mobility assistance receive timely and professional service.
• Monitor employee performance and provide coaching, training, and development to wheelchair agents.
• Address escalated passenger concerns and resolve customer service issues professionally.
• Coordinate with airline personnel, gate agents, dispatchers, and airport operations teams regarding passenger assistance needs.
• Ensure compliance with airport safety procedures, TSA regulations, ADA guidelines, and company policies.
• Monitor operational metrics, response times, and service quality standards.
• Assist with hiring, onboarding, attendance management, and disciplinary actions when necessary.

Skills

Leadership

Customer Service

Communication

Airport Operations

ADA Compliance

Education

HS Diploma or GED

Job description

Menzies Aviation in Denver is seeking a Wheelchair Agent Supervisor to oversee wheelchair assistance operations and supervise wheelchair agents, ensuring safe, timely, and professional service for passengers with mobility needs. You will manage staffing, performance, and compliance with airport and airline procedures.

You will supervise daily operations across terminals, assign schedules, monitor staffing, and coordinate service requests to drive efficiency while maintaining high service