Airport Wheelchair Concierge | Customer Care & Gate Support

Unifi Aviation LLC; New York (NY); On-site; USD 21,000 - 30,000; Full time

Job summary

Unifi Aviation LLC is seeking a customer-focused individual to assist passengers, including wheelchair assistance, during arrival and check-in. You will operate the jet bridge and ticketing systems, direct travelers through security checkpoints, and support ramp teams as needed.

The role requires a strong service mindset, ability to work in a fast-paced environment, and excellent communication skills. This full-time position is based in New York and involves lifting and standing shifts.

Qualifications

• 3+ years of customer service experience.
• Must be a local in-state resident.
• Must be at least 18 years old.
• Authorized to work in the United States.

Responsibilities

• Assist passengers with a smile and friendly face through arrival and check-in processes.
• Handle all aspects of wheelchair support and related inquiries.
• Direct passengers through Customs, Immigration, and Quarantine.
• Assist Ramp Service Agents to ensure wheelchair, stroller and gate-checked items are available.
• Operate jet bridge and carrier-specific reservation/ticketing software.
• Oversee all customer service issues for wheelchair-bound customers.
• Perform other duties as assigned within the role.

Skills

Customer service

English fluency

Teamwork

Communication

Computer skills

Tools

Tablets

Ticketing systems

Job description

Unifi Aviation LLC is seeking a customer-focused individual to assist passengers, including wheelchair assistance, during arrival and check-in. You will operate the jet bridge and ticketing systems, direct travelers through security checkpoints, and support ramp teams as needed.

The role requires a strong service mindset, ability to work in a fast-paced environment, and excellent communication skills. This full-time position is based in New York and involves lifting and standing shifts.