Airport Passenger Care & Wheelchair Support Agent

Unifi Aviation, LLC; Honolulu (HI); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Flight benefits

Competitive pay with daily access to W

Paid holidays

Unpaid time off

Medical, Dental, Vision Insurance

401k with company match

Wellness programs

Job summary

Unifi Aviation, LLC is seeking a Passenger Wheelchair Assistant to support passengers during arrival and check-in at the airport. The role involves assisting passengers with wheelchair services and guiding them through essential procedures in a fast-paced environment.

Applicants must be physically able to lift as required, pass ramp and SIDA training, and demonstrate strong customer service. The position requires flexible shifts, including nights, weekends, and holidays, with opportunities for

Qualifications

• Ability to work a variety of shifts, including nights, weekends, holidays and overtime.
• Must be able to lift up to 70 pounds regularly and lift 40–50 pounds on raised surfaces.
• Must be able to walk, bend, kneel, crawl, and stoop repeatedly.
• Authorized to work in the United States.
• Must complete ramp and SIDA training.
• Must have smartphone and basic computer knowledge.

Responsibilities

• Assist passengers with a smile and friendly face through arrival and check-in processes, including wheelchair assistance.
• Handle all aspects of wheelchair support by operating a computerized system, boarding, baggage service, reservations and resolving related issues.
• Direct passengers through Customs, Immigration, and Quarantine.
• Assist Ramp Service Agents to ensure wheelchairs, strollers, and gate-checked bags are available for loading upon departure and delivery to passengers upon arrival.
• Operate equipment to include the jetway, computer keyboards, and carrier-specific reservation/ticketing software.
• Oversee all customer services issues related to wheelchair-bound customers.

Skills

Shift flexibility

Mobility/physical ability

Customer service

Smartphone/computer basics

Job description

Unifi Aviation, LLC is seeking a Passenger Wheelchair Assistant to support passengers during arrival and check-in at the airport. The role involves assisting passengers with wheelchair services and guiding them through essential procedures in a fast-paced environment.

Applicants must be physically able to lift as required, pass ramp and SIDA training, and demonstrate strong customer service. The position requires flexible shifts, including nights, weekends, and holidays, with opportunities for