Airport Tower Operations Specialist

Gategroup Holding; Denver (CO); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Paid time off

401k with company match

Company sponsored life insurance

Medical, dental, and vision plans

Voluntary disability insurance

Voluntary life, accident, and hospital

Employee Assistance Program

Employee Discounts

Weekly pay for union employees

Job summary

gategroup is seeking a dedicated team member to serve as the unit's primary representative in the Airport Tower, coordinating gate changes, aircraft swaps, and delays for our major customer. The role requires ensuring timely communication with dispatch, catering, and transportation teams to keep flights on schedule.

The position emphasizes frontline decision-making, data tracking, and strong customer service in a fast-paced aviation environment. Rotation between day and night shifts is required.

Qualifications

• HS diploma required
• Associate degree preferred
• Minimum 3 years of customer service experience
• 1 year experience directing the work of others
• Airline industry experience preferred

Responsibilities

• Analyzes data from custom computer screens and communicates airline changes to dispatch and catering teams.
• Monitors airline times and ensures catering teams complete flights as assigned.
• Monitors ramp operations timing and alerts management if on-time departures are jeopardized.
• Shares accurate information about operations with SOC and other parties.
• Makes operational decisions and communicates with transportation teams in the field.
• Represents the company in delay discussions and researches delay contestation.
• Tracks flight, gate, meal orders and related changes.
• Serves as back-up supervisor on ramp and directs workflow.
• Ensures run sheets are accurate and service levels meet customer specs.
• Answers and logs customer calls, concerns and complaints and recommends solutions

Skills

Basic computer skills

Ramp driving

Multi-tasking

Detail oriented

Customer service

Calm under pressure

Independent work

Decision making

Data compilation

Status updates

Process improvement

Client rapport

Education

HS diploma

Associate degree preferred

Job description

gategroup is seeking a dedicated team member to serve as the unit's primary representative in the Airport Tower, coordinating gate changes, aircraft swaps, and delays for our major customer. The role requires ensuring timely communication with dispatch, catering, and transportation teams to keep flights on schedule.

The position emphasizes frontline decision-making, data tracking, and strong customer service in a fast-paced aviation environment. Rotation between day and night shifts is required.