AIRPORT TERMINAL OPERATIONS SUPERVISOR

City-of-Houston,-T; Houston (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

The City of Houston invites applications for the Airport Operations Supervisor – International Services to lead terminal operations, oversee landside and customer service functions, and ensure a safe, efficient airport environment. The role requires supervising staff, training, scheduling, and coordinating with TSA, police, and tenants to maintain high service standards.

A Bachelor’s degree in a related field and four years of experience in customer service, security, or airport operations are

Qualifications

• Bachelor’s degree in aviation management, airway science, criminal justice, law enforcement, business administration, public administration, hospitality, or a related field.
• Directly related professional experience in customer service, a security-related field, or airport operations may substitute for the education requirement on a year-for-year basis.

Responsibilities

• Supervises day-to-day operational activities of terminal operations, traffic control, and/or customer service.
• Plans, schedules, and assigns work; trains and evaluates operational employees in accordance with airport policies.
• Identifies and anticipates operational and security concerns and initiates corrective actions.

Skills

Leadership

Supervision

Customer service

Education

Bachelor’s degree in aviation management, airway science, criminal justice, law enforcement, business administration, public administration, hospitality, or a related field

Job description

Applications will be accepted from: ALL PERSONS INTERESTED

Division/ Section: HOBBY/ Terminal Operations- International Services

Workdays & Hours: Shift work, including rotation, weekends, and holidays* (*subject to change)

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS

The purpose of International Services is to deliver a WOW experience welcoming customers to 5-Star Airports greeted by clean, modern, and efficient facilities through beautiful, energetic spaces with friendly staff and amenities that transform expectations.

The purpose of the Airport Operations Supervisor – International Services within the Houston Airport System is to provide a 5-star experience to all passengers. Maintain a safe and efficient airport environment for passengers and personnel by providing leadership, training, and supervision to employees engaged in terminal operations, including landside and customer service-related functions.

“Candidates must be able to obtain all security required badge access including Custom Border Patrol access within 6 months from the hire date.”

The Airport Operations Supervisor -International Services duties will include but are not limited to:

• Supervises day-to-day operational activities of terminal operations, traffic control, and/or customer service.
• Plans, schedules, and assigns work; trains and evaluates operational employees in accordance with airport and City policies, rules, and regulations.
• Identifies and anticipates operational and security concerns by monitoring radio communications and inspecting airport terminal areas, Airport Operations Area (AOA), perimeter, outbuildings and tenant facilities in accordance with regulations, such as CFR 1542 and TSA mandates. Initiates corrective actions and advises airport users, tenants and employees on resolutions.
• Supervises operational activities by following the Airport Emergency Plan, the airport security plan, and airport rules and regulations.
• Supports passengers, guests, and operational activities during emergencies, outages, construction-related closures and other irregular operations. During emergencies, coordinates staff and maintains order following the Airport Emergency Plan and other airport rules and regulations.
• Develops and provides reports for executive management regarding terminal operation activities, inspection results and statistics, and violations of airport leases, contracts and standards by tenants and airlines.
• Creates, revises and implements operating rules, regulations, standards and procedures to ensure efficient and effective terminal operations. Keep abreast of existing and new legislation and ensures compliance to federal, state and local requirements.
• Performs operational, security, and customer service responsibilities as a representative of airport management.
• Acts as stakeholder liaison for terminal operations to airlines, Transportation Security Administration (TSA), Houston Police Department, and other units of the Aviation Department.
• Supervises daily evaluations and inspections of assigned facilities. Coordinates maintenance activities with contractors and Houston Airport’s maintenance sections to ensure operational integrity.
• May oversee customer service functions such as lost and found and volunteer programs. `
• Evaluates and recommends improvements to the customer experience, such as passenger processing and facility aesthetics, based on observations and/or input of passengers, business partners and team members.
• Coordinates special events and facilitation of dignitaries and VIPs. Contributes to the team effort by performing related duties as needed.

WORKING CONDITIONS

The position routine requires lifting of moderately heavy items, such as barricades, construction cones or equipment (up to 50 pounds) and/or very long periods of walking on rough surfaces on a routine basis. There are routine discomforts from exposure to moderate heat, cold, moisture/wetness and unpleasant air conditions. The position may involve routine exposure to soiled materials and light chemical substances such as paints and cleaning solutions. Requires the ability to make coordinated eye/hand movements within fine tolerance and/or calibration demands; or the ability to make closely coordinated eye/hand movement.

EDUCATIONAL REQUIREMENTS

Requires a Bachelor’s degree in aviation management, airway science, criminal justice, law enforcement, business administration, public administration, hospitality, or a related field.
Directly related professional experience in customer service, a security-related field, or airport operations may substitute for the above education requirement on a year-for-year basis.

EXPERIENCE REQUIREMENTS

Four years of progressively responsible experience in customer service, a security-related field, or airline/airport operations are required. At least three years must be directly in airport operations, airport security, or airport customer service.
Candidates with at least three years of law enforcement or emergency services experience would be required to have one year of airport operations, airport security, or airport customer service experience.

LICENSE REQUIREMENTS

Requires a valid Class C Texas driver’s license and compliance with the City of Houston’s policy on driving (AP 2-2).

****Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.****

SELECTION/SKILLS TESTS REQUIRED

The selection process will involve application review and/or interview. Department may administer skills assessment test.

SAFETY IMPACT POSITI ON - YES

YES - If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

PAY GRADE23

SALARY INFORMATION

Factors used in determining the salary offered include the candidate’s qualifications as well as the pay rates of other employees in this classification.

EOE Equal Opportunity Employer

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.